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ACH rooting number ??


A company didn't accept my rooting number, they told me this :

"I would highly recommend to contact your bank and ask for a 9-digit U.S. routing number that they are using to process transactions with the ACH (Automated Clearing House) or EFT (Electronic Fund Transfer) of the Federal Reserve Bank."

In my global payment service i have "Routing (ABA) : XXXXXXXXX"

Can anyone tell me where can i get the "9-digit ACH routing number" ?? is it different from "Routing (ABA)" ??

Thank you and sorry for my bad english.