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I am at a loss what to do now.

So , I have payoneer prepaid card. My card expired last month. Then support told me to submit my NID scan copy which I submitted eventually. The response was that NID is old . Then I submitted payoneer written and NID holding a photo. They also rejected that photo id. Then I am asked to submit passport or driving license which I don't have.

I the mean time my account is filled by Upwork Escrow and Envato. Due to this problem my new Credit card will not be sent. But I have left balance in my account. All I am asking is to transfer the left balance to another payoneer account, Can't I do that?