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Atm was broken I didnt withdraw but money is pre auth

atilim
atilim Member Posts: 2 ✭
in Ask The Community
Hello

Atm was broken I didnt withdraw but money is pre auth.
I sent support ticket I wait for 1 week but not reply.

Reference : 180108-008026

Comments

  • Moyen
    Moyen Member Posts: 13 ✭✭
    Hey atilim,

    Don't worry if it's in Pre Auth. You'll get a refund soon once the transaction settles. It can take up to a month though.
  • atilim
    atilim Member Posts: 2 ✭
    OH my god. month ?
    What will he do if someone needs this money?
  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    Generally it depends of the type of transaction, but if the transaction was made at the ATM, the amount is usually released within month.

    In order to receive the precise release date, you can also contact the support center

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