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My card is blocked,

iam 5-6 year old customer of Payoneer my card is blocked, and when i contact to help line, they told me my account is on under reviews, and it been 7 8 days now, but help line agent told me it wil be resolved at 3 more business days,

but i dont know whats the reason of blocking and under reviews, also, i have opened 2 tickets since that block day, but still i did not receive any update from payoneer, and my tickets shows the status of TICKET, Resolved but my card is still blocked,

note : i never got any issue like this before in past few years, iam 5-6 year old customer of payoneer,

my ticket ID are,

please resolve my problem as soon as possible, that please fix the issue i really want the unblock the Card, it`s very important for me,

and please update me via ticket or Email, please