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Renewal of Expired Card

ghofur Member Posts: 2
Dear support,

Since august 2017, 4 times I request Renewal of Expired Card. Unfortunately my card not arrive till now. Can we track the current location of our shipment? How to solve this problem?

I just need: withdraw to my local bank account. I can't do this if my card expired right? Can I withdraw my money if my card expired?


  • [Deleted User]
    [Deleted User] Posts: 1,147

    We are sorry to hear that you did not get your card on time. if the card was sent via regular mail, there is no tracking number and therefore no possibility to track the card. However, you do have the option to order an additional card to access your funds, once the card will be activated, you will also be able to withdraw to your bank account. We suggest you directly contact our support team in order for them to assist you with your next order.