Account Block

Hi, my payoneer account was blocked because I forget my password and when I want to reset then I also forget my one security question so please guide me how to reactivate my payoneer account, I already email to payoneer customer support but I did't get the answer yet.

Thanks

Comments

  • Cristale_PayoneerCristale_Payoneer Posts: 793Administrator ✭✭✭✭✭✭✭

    We are sorry to hear that the access to your account has been restricted. This usually happens after a few attempts to enter the wrong details when resetting the password.

    In order to reinstate your account, you need to directly contact our support. Our representatives will forward a request to the team that handles inquiries related to account access, which will contact you back and request you to provide the necessary documents for verification.

  • farhan6644farhan6644 Posts: 1Member
    Thanks you sir for the reply and thanks for the recommend to customer support, I contact the customer support and submit the documents 2 days ago that he ask me but I din't reply any reply from the support.

    Thanks
    Farhan
  • atprojatproj Posts: 2Member
    3 weeks ago I registered in Payoneer. I want to use Payoneer to money transfer from my clients to me.
    But firstly I thought to test payment system. I transferred s small amount of money equivalent 50 usd in euro. I waited for receiving money for 5 days.
    So, I met first problem I can't to withdraw less than 50 euro.
    Then I transfered second payment. In this case it will take for 3 days.
    I added my bank account, according to rules of Payoneer it should be registered on the same name. Also I added photo of my password and some information about future payments.
    Then I tried to withdraw money. I used mobile application where I should to input my password each time to open application.
    So, I loged in to application using password, I selected withdraw method to my bank account which Payoneer accepted before. But when I tried to complete this operation, Payoneer tried to confirmation my identity. For the first question I answered corrected, about second question - oldest siblings, I didn't answered corrected, because in different languages this name is written in different ways. So my account was blocked.
    I tried to contact to customer service via chat, but in this way I should be logged in, but I can't because my account is blocked. I sent email. But I didn't recieve any response. I sent message via facebook. On the next day manager sent me a message via facebook and initialzed process of unblocking. Customer support service requested from me some information about me, I sent and in 4 hours I recieved new email:
    "I have to use temporary password, which was sent in email, to access my account."
    But I didn't find any password in the current email and didn't receive additional email with password. I sent email with question - where is password. No response. It was yesterday. Today I called again to customer service, there is manager told me that should recieve email with password. But she can't understand about yesterdays email with temporary password. I decided that it was a joke from Payoneer.
    Then I again sent message via Facebook - No response.
    Then I sent new email to customer service - No response.
    So, for three weeks I can use correctly Payoneer service.
    As a result, I have blocked account with my money, any person from customer service can't to help me or explain when its to solve this problem!
    Anyone know what can I do in this situation?
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