Account Block

farhan6644

Hi, my payoneer account was blocked because I forget my password and when I want to reset then I also forget my one security question so please guide me how to reactivate my payoneer account, I already email to payoneer customer support but I did't get the answer yet.

Thanks

[Deleted User]

We are sorry to hear that the access to your account has been restricted. This usually happens after a few attempts to enter the wrong details when resetting the password.

In order to reinstate your account, you need to directly contact our support. Our representatives will forward a request to the team that handles inquiries related to account access, which will contact you back and request you to provide the necessary documents for verification.

farhan6644

Thanks you sir for the reply and thanks for the recommend to customer support, I contact the customer support and submit the documents 2 days ago that he ask me but I din't reply any reply from the support.

Thanks
Farhan

atproj

3 weeks ago I registered in Payoneer. I want to use Payoneer to money transfer from my clients to me.
But firstly I thought to test payment system. I transferred s small amount of money equivalent 50 usd in euro. I waited for receiving money for 5 days.
So, I met first problem I can't to withdraw less than 50 euro.
Then I transfered second payment. In this case it will take for 3 days.
I added my bank account, according to rules of Payoneer it should be registered on the same name. Also I added photo of my password and some information about future payments.
Then I tried to withdraw money. I used mobile application where I should to input my password each time to open application.
So, I loged in to application using password, I selected withdraw method to my bank account which Payoneer accepted before. But when I tried to complete this operation, Payoneer tried to confirmation my identity. For the first question I answered corrected, about second question - oldest siblings, I didn't answered corrected, because in different languages this name is written in different ways. So my account was blocked.
I tried to contact to customer service via chat, but in this way I should be logged in, but I can't because my account is blocked. I sent email. But I didn't recieve any response. I sent message via facebook. On the next day manager sent me a message via facebook and initialzed process of unblocking. Customer support service requested from me some information about me, I sent and in 4 hours I recieved new email:
"I have to use temporary password, which was sent in email, to access my account."
But I didn't find any password in the current email and didn't receive additional email with password. I sent email with question - where is password. No response. It was yesterday. Today I called again to customer service, there is manager told me that should recieve email with password. But she can't understand about yesterdays email with temporary password. I decided that it was a joke from Payoneer.
Then I again sent message via Facebook - No response.
Then I sent new email to customer service - No response.
So, for three weeks I can use correctly Payoneer service.
As a result, I have blocked account with my money, any person from customer service can't to help me or explain when its to solve this problem!
Anyone know what can I do in this situation?

daniyalafzal9

Hi there, the same thing happened to me that my Payoneer account was blocked because I forget my password but then I reset my password successfully but still can't log in even I tried to email Payoneer customer support but I didn't get the answer yet and I am troubling from 6 days.

Thank you
Kind Regards,
Muhammad Daniyal Afzal