I request the prepaid card but not received, again I request again not received.

chishtian212chishtian212 Posts: 1Member
edited February 13 in Meet and Greet
I request the prepaid card but not received, again I request again not received. Now how to request for third time because there is no option showing "card is not arrived yet" on my profile. Please help me.

Answers

  • Cristale_PayoneerCristale_Payoneer Posts: 937Administrator ✭✭✭✭✭✭✭
    edited February 16

    We are sorry to hear that you did not receive the card that was ordered to you.
    Because the cards are shipped via regular mail, there is unfortunately no tracking number to locate them with, also we do not have control over the local postal services.

    We suggest you directly contact our support team in order to verify how this issue may be solved.

  • zaibullahzaibullah Posts: 1Member
    I had requested MasterCard
    I will come back again from 5 February to 14th February
    But yet I went to the post office 2,3 times Nothing found on there help
  • Cristale_PayoneerCristale_Payoneer Posts: 937Administrator ✭✭✭✭✭✭✭
    edited February 16

    We are sorry to hear that you did not receive your card on time. As we previously mentioned, when the cards are shipped via regular mail, it is unfortunately not possible to locate them on their way to your address and sometimes they got lost.
    Check out our FAQ guide to see how you can order a replacement card from your Payoneer account at no cost.

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