Freelancer.com not supporting withdraws to Payoneer Debit Card from March on

nicofxnicofx Posts: 2Member
Hi Community,

I use Freelancer.com platform for my work. For about 4 years I was able to withdraw my funds from Freelancer.com to Payoneer directly. However since this month I started to receive a message saying that "Payoneer withdraws will no longer be supported since March 1st. Switch to Express Withdraws".
So I´ve tried an Express Withdraw to my Payoneer bank account. Funds went out Freelancer.com but I don´t see them on Payoneer.

Do you know if this withdraw option possible to be used with Payoneer? If not, is there any other solution to take the funds off Freelancer.com?

Thanks on advance and Cheers!

Answers

  • Cristale_PayoneerCristale_Payoneer Posts: 1,071Administrator ✭✭✭✭✭✭✭

    We do offer the option to collect payments from freelancer using the US payment details.
    The US payment details are located in your online Payoneer account; Click on the Receive tab and select the Global Payment Service then select the details of the currency in which you are getting paid.

    Once done, you will be able to enter those details in the banking section of your freelancer account.
    You can also visit the following page on freelancer.com in order to read about how you can add a new withdrawal method.

  • nicofxnicofx Posts: 2Member
    Hi There!
    I´m used to receive see the funds in Payoneer as soon as they went off Freelancer.com when using Debit Card withdraw. With the express withdraw I used the last time it takes 2 to 3 days in being reflected in my Payoneer account since I see it out Freelancer.

    It finally took less than 2 days to receive the payment in my Payoneer account, but everything worked as expected :).

    Thanks for your support and attention.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,071Administrator ✭✭✭✭✭✭✭

    Thank you for your kind feedback!

  • arif65arif65 Posts: 7Member
    > @nicofx said:
    > Hi There!
    > I´m used to receive see the funds in Payoneer as soon as they went off Freelancer.com when using Debit Card withdraw. With the express withdraw I used the last time it takes 2 to 3 days in being reflected in my Payoneer account since I see it out Freelancer.
    >
    > It finally took less than 2 days to receive the payment in my Payoneer account, but everything worked as expected :).
    >
    > Thanks for your support and attention.

    Hi there, I can see you have made successful transaction...Can you please tell me what did you write in Bank City/State field?
  • Cristale_PayoneerCristale_Payoneer Posts: 1,071Administrator ✭✭✭✭✭✭✭

    Dear @arif65 The bank city/state is an information that you can receive by contacting our support center.

  • arif65arif65 Posts: 7Member
    > @Cristale_Payoneer said:
    > Dear @arif65 The bank city/state is an information that you can receive by contacting our support center.

    Thanks for your reply. I have contacted through support center on 04/17/2018..but still haven't received any response.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,071Administrator ✭✭✭✭✭✭✭

    @arif65 you can contact our support via social media channel too if needed!

  • arif65arif65 Posts: 7Member
    Customer support system is really poor..I don't really understand..there is a support center exist and they are not providing support through it..LOL
  • Cristale_PayoneerCristale_Payoneer Posts: 1,071Administrator ✭✭✭✭✭✭✭

    We are sorry to hear about your experience, this is not on purpose but because there has been a high influx of inquiries.

  • Jeevan_ShresthaJeevan_Shrestha Posts: 1Member
    edited May 21
    Hey payoneer...............
    I once tried to transfer money from my friend not knowing that that payoneer supports only business transaction.....................after that I tried receiving money from freelancer.com as a Global Payment Service.......

    Now I receive email saying

    "We are sorry to inform you that your access to Payoneer’s Global Payment Service has been discontinued, and the following payment could not be delivered to you:"

    I tried calling Customer Care many times they just say you cann't receive through Global Payment Service.

    I am a payonner user from Nepal and there payoneer supports payment from freelancer.com and if I am unable to receive money via Global Payment Service. I won't be able to withdraw money I earn from freelancer.com

    Please help me receive Global Payment Services........
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