Local bank transfer issue

jocumenjocumen Posts: 2Member
I tried withdrawing the money to my local bank account(BDO) last March 1, 2018 and got a pop up that says the withdrawal was successful. After a day, all my colleagues got their money from their local account except for me.

I called payoneer and was advised that the withdrawal was successful. On the other hand, upon chatting wih them, the agent and manager I spoke to advised that the money was rejected by their payment processor and I need to wait for 2 business days for the money to return to my payoneer balance.

This is so frustrating for a subscriber since it was not my fault and I have to suffer the consequences. Payoneer should also post which bank or local banks they support to avoid these issues from happening. I know people who withdrew money to the same local bank and there has been no problem. I don't understand why I have to wait for my money. It is not a small amount of money and I was expecting it for emergency purpose

Comments

  • Cristale_PayoneerCristale_Payoneer Posts: 1,174Administrator ✭✭✭✭✭✭✭
    edited March 2018

    Thank you for bringing this to our attention.
    Generally a payment is rejected by the processor when the bank account details are incorrect, in that case, we recommend you directly contact the support in order to verify if the bank account details you provided are good or if you need to change them with new ones.

  • jocumenjocumen Posts: 2Member
    The main problem is that your support is not 7 days a week. I tried to withdraw to another local bank and I still don't have my money. It's for a family medical emergency and I still dont' have it. Although there's a timeline, you should immediately let us know if there's a problem with the bank details.

    Lastly, Payoneer should not be approving withdrawal method if there's a problem. It's been very difficult to withdraw the money from my Payoneer account.

    I've contacted your support and I get once in a blue moon response. I should again wait for your business hours to contact someone. Very frustrating.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,174Administrator ✭✭✭✭✭✭✭

    We are sorry to hear about your experience. In case you need to urgently reach our support, you can reach us via Chat or Phone at 1-646-658-3695.

    In regard to the bank details that you provided upon registration, we do not currently have a method of validating each bank account that our account holders provide with the banks, and the validity of the account is the sole discretion of our account holders and therefore the payment is rejected only if the bank account details are incorrect.

  • markluistromarkluistro Posts: 3Member
    @jocumen was this solved?
  • markluistromarkluistro Posts: 3Member
    edited March 2018
    I am also having problem. Transferred $1xxx via withdrawal to bank account and it has been 6 business days now.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,174Administrator ✭✭✭✭✭✭✭

    The transfer time is usually between 3-5 business days, also please make sure to not count Saturday and Sunday as business days.

  • yambukarimyambukarim Posts: 1Member
    I have had similar issues with drawing fund to my local bank in Pakistan. Also two point to be noticed with my case.
    1) My payment was rejected after 23 days (during that i was completely blind about my payment status).
    2) My local bank account was verified & i was drawing fund from payoneer to that local account since 10+ months without any issues.

    Not sure why that happened.
  • eduardomobeeduardomobe Posts: 4Member
    > @yambukarim said:
    > I have had similar issues with drawing fund to my local bank in Pakistan. Also two point to be noticed with my case.
    > 1) My payment was rejected after 23 days (during that i was completely blind about my payment status).
    > 2) My local bank account was verified & i was drawing fund from payoneer to that local account since 10+ months without any issues.
    >
    > Not sure why that happened.


    Did you solve this? If so, how?
    Thanks!
  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 85Administrator ✭✭✭✭✭✭✭

    Hey, @eduardomobe

    We have responded to your original topic.

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

Sign In or Register to comment.