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Withdrawal to wrong account

cheskadee
cheskadee Member Posts: 3
Hi, I had the wrong account details registered on my account. The bank name and sort code was correct but the account number was wrong by one number. I received a payment from patreon and Payoneer automatically withdrew this to the wrong account. Is there any way for me to reverse this and get my money back?

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,147
    edited March 2018

    Hi @cheskadee , we understand that your payment has been sent to the wrong bank account, it will arrive to the bank and bounce back to Payoneer. You will need to contact the support to verify how you can change the bank account details and ask for the payment to be sent to the correct detail!

  • cheskadee
    cheskadee Member Posts: 3
    Hi thanks for the response, I thought this would only happen if the bank account is invalid but what if it exists but belongs to a different person?
  • [Deleted User]
    [Deleted User] Posts: 1,147

    You should contact the support directly in case you think that it happened.

  • obendesmond
    obendesmond Member Posts: 1
    Hello, I have the same problem. I have withdrawn to a wrong bank detail and I want to get my money back. I have deleted the wrong bank detail and have created a new one which is still under review by payoneer. It's more than a week now since I withdrew to the wrong bank account and the money hasn't bounced yet as @Cristale_Payoneer said. Please I need help, cause I need the money urgently.
    Thanks
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭
    edited March 2020

    @obendesmond Hello,

    If you withdrew the funds to an account with the wrong details you will need to wait for the funds to be rejected and returned. This can take anywhere from 7 to 14 business days.

    Thank you.

This discussion has been closed.