Account Blocked and document is been sent but not get response.

Comments
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It generally happens if the quality of the document provided is insufficient and our team in unable to authenticate it. We understand the inconvenience, however, it is important to keep in mind that our sole purpose it to keep the access to your account safe.
If the quality of the document was insufficient, i recommend you provide a better quality in order for our support to help you regain access to your account as soon as possible.0 -
i have provided the document of better quality and the documents are clear on the second time. After four days of sending clear documents i got no response yet from support yet.0
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Keep in mind that if a document is sent on Saturday or Sunday, it is only handled at the beginning of the week, during business days. The time it can take is up to three business days !
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thank you for your response i got mail from support about my account1
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Hello, @MohammadHamza
It is quite complicated to tell without seeing the account. Please contact Customer Support for further information in this regard.
Thank you
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Hi @MohammadHamza , at this time we are not able to reopen your account.
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