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Is the support working?

markomavric Member Posts: 1
I got pissed off today, 5 days since my first request has been sent. I've been waiting for chat support for 4 hours and when I finally got to "you are number 1 in queue" the chat sys shut down and informed me, that I was cancelled... Thank you, I really don't have other job beside waiting for that kind of answer.

All I want is my small balance to transfer from my old inactive card to my new active card, so I could use my hard earned pocket money.

If there is an error on my side, the support should inform me... That's what support is supposed to exist for.

What should I do?


  • [Deleted User]
    [Deleted User] Posts: 1,147

    Thank you for bringing us to our attention, we are sorry for the inconvenience. It could have been a technical issue on our side because we do not purposely close chats. To be able to have the funds transferred to your new card, i recommend you reopen a chat or contact our team via phone at 1-646-658-3695. You can also send us a private message on Facebook or Twitter!