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Missing information, please contact Customer Support -- when can Payoneer solve this ?

itrs Member Posts: 2
edited March 2018 in Ask The Community
Hi All,

I'm waiting for payer for the funds but found this message "Missing information, please contact Customer Support"

I tried to contact support and provided information requested by system.
My payer also provided their certificate of incorparation document days a ago.

Then .. no any response at all since then.


  • itrs
    itrs Member Posts: 2
    Is there any action I can take except for waiting for nothing ?
    Can I request for refund money to payer then we can go with PayPal ?
  • [Deleted User]
    [Deleted User] Posts: 1,147

    It usually take a few business days for the documents you provide to be reviewed by our payment department after which an email is sent to keep you updated of the status of the payment.