I have withdrawn funds request to my bank account but still haven't received funds on my account

aklima_1
aklima_1 Member Posts: 1 ✭
in Ask The Community
Almost 15 days passed since i made withdrawal request to my bank account but still haven't received any funds yet. I emailed payoneer customer support many time, waiting them to respond but got nothing. Also I have contacted live chat many times, but got nothing. I really need the money and I will also need to withdraw funds again.

So, please help ..!

Answers

  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    We are sorry to hear about your experience. A payment is generally stopped for review if a document or details are missing for verification. But once it is provided the payment is then loaded to the balance/card. We recommend you keep track of your inbox in case an email was sent to you if something is needed.

  • Sharmine
    Sharmine Member Posts: 3 ✭
    hello @Cristale_Payoneer, the same problem also, I request to withdraw my funds from Payoneer March 14, 2018, to BPI account, but until now, I don't receive any confirmation.Please help, I already emailed, customer care.
  • Tshepang
    Tshepang Member Posts: 2 ✭
    I'm also still waiting for a request I made on the 12th of June. It's almost the end of the month and I've received nothing.
  • yazanlash26
    yazanlash26 Member Posts: 3 ✭
    Same here
  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    Hi @yazanlash26 we are sorry to hear that you did not receive your funds to your bank account. Have you already contacted the support in order to request for this to be investigated?
    If not, we suggest you to directly contact our customer care in order for a representative to verify your details and transfer a request to the transfer team to investigate the delay.
    You can contact the support via email or chat at https://payoneer.custhelp.com/app/Contact_us , by phone at 1-646-658-3695 or via social media by sending a private message on facebook or twitter.

  • yazanlash26
    yazanlash26 Member Posts: 3 ✭
    I already contacted them regarding with this matter,and called my bank and told me they haven't received anything, that's why im asking where's my money? I need to pay some bills.
  • yazanlash26
    yazanlash26 Member Posts: 3 ✭
    @Cristale_Payoneer any update it's been more a week no update till now.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello @yazanlash26,

    Please let us know if you still have not seen an update.

    Thanks!

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