Account Blocked

My acc was blocked and i cant log in to contact the customer support, i cant do nothing. How can i regain access to my account?

Comments

  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    @lipinskivictor You can contact the support center via email and explain that your account is blocked. Our representatives will forward the request to the department that handles inquiries related to account access. They will contact you back in order to request the necessary documents for verification and help you regaining access to your account.

  • Nasir_AliNasir_Ali Member Posts: 4
    But the point is why account is blocked and what about the balnce some one has in his payoneer account at the time payoneer decided to block it
  • Babu42Babu42 Member Posts: 1
    My account was blocked. I want to active me account and card. please help me.
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    @Nasir_Ali The account gets automatically blocked after three failed attempts to provide the system with the correct security answer. This is done to ensure the safety of your account and your funds and therefore no one will access the funds on your balance. In order to resolve that issue, please contact our support center.

  • dirdriguesdirdrigues Member Posts: 0
    My account was locked because of a typo.
    I've been in touch with Payoneer twice, but I did not get a response.
    Can someone tell me what to do?

    Thank you.
  • umerpak007umerpak007 Member Posts: 7
    Dear Team My account was blocked. I want to active me account and card. please help me.
  • umerpak007umerpak007 Member Posts: 7
    > @Dan_Payoneer said:
    > Hi, it's an easy step by step communication by e-mail with our teams. Please contact our support center at your earliest convenience.

    Your team are not replying to my emails
  • shamim25shamim25 Member Posts: 2
    My acc was blocked and i cant log in to contact the customer support, i cant do nothing. How can i regain access to my account?
  • EdwinPayoneerEdwinPayoneer Confirm Email, Member, Administrator Posts: 421 ✭✭✭✭✭✭✭
    edited January 2019

    Hi @shamim25 You can still contact our support without logging in. Just make sure to click" If you are unable to log in or do not have a Payoneer Account please click Continue " when accessing our contact page.

    This will let you send an email to our support team for assistance with logging into your account.

  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭
    edited June 2019

    If you do not manage to contact our support through the contact page, you can reach our support via our social media platform by sending a private message on Facebook or Twitter

  • mousumikhatunmousumikhatun Member Posts: 13 ✭✭

    My account also blocked so how can i get the opportunity to use payoneer

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 1,333 ✭✭✭✭✭✭✭

    @mousumikhatun Hello,

    You will need to contact ou support center to clarify the issue of why the account was closed.

    Please use the link below to contact our support team:
    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

  • mansoor139mansoor139 Member Posts: 4
    @GianmarcoPayoneer my account blocked, then I chat with your agent, they asked for documents, I provided that, then USUALLY how much time it take to verify the documents?
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 1,333 ✭✭✭✭✭✭✭

    @mansoor139 Once you submit the requested documents it is best you contact our support team again to have the documents sent to the correct department. The review process can take 3 to 5 business days.

  • mansoor139mansoor139 Member Posts: 4
    > @GianmarcoPayoneer said:
    > @mansoor139 Once you submit the requested documents it is best you contact our support team again to have the documents sent to the correct department. The review process can take 3 to 5 business days.

    Can you check please?
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 1,333 ✭✭✭✭✭✭✭

    @mansoor139 You will still need to wait the time frame. Once there is an update you will be notified via email.

  • adityakumardubeyadityakumardubey Member Posts: 6
    > @Cristale_Payoneer said:
    > @lipinskivictor You can contact the support center via email and explain that your account is blocked. Our representatives will forward the request to the department that handles inquiries related to account access. They will contact you back in order to request the necessary documents for verification and help you regaining access to your account.

    Hello Cristale,
    "How we can contact with payoneer customer service after account is blocked?"

    Please Help us, Don't tell lies. You should work with your responsibilities. Really, Payoneer services is very poor.

    I didn't get any answer of my email to customer services till now, It is approx 26 days.

    Improve your service and try to recreate trust to the user and made them to cry, I whole month income is left blocked with payoneer account.

    Please Don't try to skip your work and help us.

    Thanks Cristale(don't think that everyone is illiterate.

    Sorry, If I made something offensive
  • getinpreneurgetinpreneur Member Posts: 4
    This is crazy from payoneer. My account was blocked without any valid reason. No email recieved, no any violation. I have called payoneer customer support for more than 7 times. I was told everything will be ready within 3 business days. 15 days is counting now. What is all this. I'm fed up already. I work on fiverr and I have lot money to withdraw to payoneer but you guys block my account without any valid reason. Is that how big firm like you suppose to be doing?
  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 335 ✭✭✭✭✭✭✭

    Hi @getinpreneur. We apologize for the inconvenience. If you are facing issues with your account status, we advise you to contact us via chat or phone for a faster assistance.

  • getinpreneurgetinpreneur Member Posts: 4
    @LauraPayoneer I have called several times and I was given thesame excuses that it will be done in 3 business days. Almost a month now
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 1,333 ✭✭✭✭✭✭✭

    @getinpreneur Please be advised that your account is on hold because our support team needs to confirm some information from you before they can proceed. In cases like these we can't offer assistance via our social media platforms. This is why you should give our support team a phone call. If you contact them via email, please expect a response time within 3 to 5 business days.

    https://payoneer.custhelp.com/app/Contact_us
    Thank you

  • getinpreneurgetinpreneur Member Posts: 4
    @GianmarcoPayoneer I have called for several times. They didnt ask me anything. What I was told was that they will send my request to the perfect department and my account will be resolve within business days
  • getinpreneurgetinpreneur Member Posts: 4
    If I call again, the customer care still have nothing else to say than that. Why can't the necessary department pick my call and ask me any information to bring my account back? They always direct my request to the department and the department did nothing
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