Card Blocked due to chargeback dispute by payer bank

Nasir_AliNasir_Ali Posts: 4Member
I was working on payoneer since two years and I received one charge back dispute which the reason I dont know why. Payoneer has deducted the chargeback money from my available balance. If payoneer has deducted money and returned it to buyer then why they block my card even I am not claiming that fund to my balance again. I am facing this problem since 10 days but no benefit. The only Question I have is why my card is blocked if u received a chargeback on my transaction just deduct money from my balance but restore my card to its full functionality.

Comments

  • Nasir_AliNasir_Ali Posts: 4Member
    I was using payoneer since 2 years everything was fine but suddenly i saw a chargeback deduction in my account i ignored it as I dont care for the deduction of money because of chargeback because I know its part of business. But the very next day my card was blocked. I did not understand the reason of this card block from payoneer. If payer put a chargeback u deduct money from my balance thats fine but why blocking the card for just a single chargeback in 2 years.
  • Cristale_PayoneerCristale_Payoneer Posts: 796Administrator ✭✭✭✭✭✭✭

    It is not really easy to properly understand what is the exact issue, also it is better if a representative verifies the details on your account because we unfortunately do not have the tools to assist you with this matter through the forum. We recommend you directly contact our Support Center.

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