Paying in EUR with a USD card led to a huge fees.

MaksimFreeUAHMaksimFreeUAH Posts: 32Member ✭✭

The transaction details state
194 EUR
what is 242 USD with the stated exchange rate, while the withdrawal sum was
297 USD

And it happened like this quiet a few times for me. While paying through terminals in Italy.

Can i request for a refund for those transactions or this fees of 20%+ are normal?

Thanks in advance for any assistance!

Comments

  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭
    edited March 2018

    If there is an additional fee of 20% it means that the transaction is an outstanding authorization.
    This generally happens when this is a hotel or vacation rental transaction. The reason it happens is because some merchants' agreements with MasterCard allow them to pre-authorize a larger amount, however, the additional amount is held and released back to your balance as soon as the transaction is charged by the system.

    You can contact the support center in order to verify when is the release date, in that, you'll be able to know when the extra amount will be released back to your balance.

  • MaksimFreeUAHMaksimFreeUAH Posts: 32Member ✭✭

    @Cristale_Payoneer said:
    If there is an additional fee of 20% it means that the transaction is an outstanding authorization.
    This generally happens when this is a hotel or vacation rental transaction. The reason it happens is because some merchants' agreements with MasterCard allow them to pre-authorize a larger amount, however, the additional amount is held and released back to your balance as soon as the transaction is charged by the system.

    You can contact the support center in order to verify when is the release date, in that, you'll be able to know when the extra amount will be released back to your balance.

    Thank you, Cristale!

    I'll do so if next days I will still see it as pending!

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