Where is my funds?

dennay
Member Posts: 1 ✭
I'm a returning Payoneer user and recently sent some funds to my account, but I had issue with bank withdrawal since I don't have USD balance (I registered a prepaid card account back then).
After having a chat with your customer service, Damian, he suggested me to create a new account and he'll help me transfer my funds from my old account to the new one. And so I did.
But the thing is, my new account now has been approved and yet the funds is still not there. I'm not sure whether it's still being processed or not, but I don't see any indication of it happening so here I am asking you guys once more.
Many thanks before, and have a nice day :)
After having a chat with your customer service, Damian, he suggested me to create a new account and he'll help me transfer my funds from my old account to the new one. And so I did.
But the thing is, my new account now has been approved and yet the funds is still not there. I'm not sure whether it's still being processed or not, but I don't see any indication of it happening so here I am asking you guys once more.
Many thanks before, and have a nice day :)
0
Comments
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Thank you for contacting us, however, because this issue is mainly related to your account, we suggest you directly contact the support center in order for a representative to assist you regarding your inquiry.
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