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I have my transaction from Payoneer to BPI,The funds until now, doesn't arrived in my account?

What should I do, March 14, 2018, I transfer funds from Payoneer to BPI, but until now March 29,2018, I don't receive any confirmation from Payoneer that they transfer to my account. I already contact Payoneer customer care. Pease resolves this issue.

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