Atm Didnt Release Money But Charged My Account :(

mary
mary Member Posts: 3
edited October 2011 in Ask The Community
Hi , I tried to retraw some cash today , the Atm counted something but showed on the screen the message transaction error , your account was not charged .Also released a receipt saying same thing .Went home and checked online account , the money were gone :((. What happens now , how will i get my money . Any help with this ? thanks .
this is my ticket no LTK52907738375X , when is live chat available ?

Comments

  • Sarmin Sultana
    Sarmin Sultana Member Posts: 3
    edited October 2011
    Hello,
    Hello,
    I am Sarmin Sultana, Today at 12:22:06pm (GMT+6), I am going to transact to Local ATM of Brack Bank. But problems is that the ATM send me a massage of failed transaction, and no money was come out. But the transaction amount has been charged to my payoneer account.

    please inform me what can I do?????????????? :(:(:(:(:(

    please see attached file of transaction document.

    Transaction Document:



    Brack Bank Limitted
    Demra Branched

    Withdrawal

    Card number: 530817**************
    App Code ...... STAN:
    951553 ......... 674115

    STATUS: TXN REVERSED: CAUSE DISPENSER




    My ticket number: LTK52907741863X.
  • Talia
    Talia Moderator Member Posts: 428 ✭✭
    Hi ladies,

    First of all - don't worry, this type of thing happens sometimes. You did the right thing by opening a ticket. What will happen now is that you will be asked to fill out a dispute form, and we will file it with our MasterCard processor to get those funds sent back to you.

    They take a while to get sent back since MasterCard needs to investigate it and everything, but it always gets resolved.

    I will see about getting the dispute forms sent to you ASAP.
    Talia
    Sign up for Payoneer and the US Payment Service here!
  • mary
    mary Member Posts: 3
    Talia wrote:

    .

    I will see about getting the dispute forms sent to you ASAP.

    Well i received the form , filled it and emailed back to u , I hope ull have a fast fix for this . thank you .
  • Talia
    Talia Moderator Member Posts: 428 ✭✭
    Hi Mary,

    I'm happy you received it so quickly. Unfortunately, this process takes a while to sort out, but within a fairly short amount of time you should be able to see that the funds appear under your Outstanding Authorizations as a payment that is waiting to be returned to you pending the MasterCard investigation.
    Talia
    Sign up for Payoneer and the US Payment Service here!
  • mary
    mary Member Posts: 3
    edited October 2011
    Talia wrote:

    Hi Mary,

    I'm happy you received it so quickly. Unfortunately, this process takes a while to sort out, but within a fairly short amount of time you should be able to see that the funds appear under your Outstanding Authorizations as a payment that is waiting to be returned to you pending the MasterCard investigation.


    Hi , i checked my account and the way i see it it looks ok now . I mean it seems the funds were added back . Just wanted to thank u for assistance and its so great u can do this for us . Thanks
  • Sarmin Sultana
    Sarmin Sultana Member Posts: 3
    Hi, My balanced is ok now, :). My disputed funds added to my Card balance.

    Thanks
  • Talia
    Talia Moderator Member Posts: 428 ✭✭
    You're very welcome. It was probably the bank itself and not us, but we can take the credit for it <img class=" />
    Talia
    Sign up for Payoneer and the US Payment Service here!
  • andrea.petrovski
    andrea.petrovski Member Posts: 3
    Hi

    Since this morning in the section for the Card Balance i am having "Card Balance: N/A" when i am pretty sure that i have available funds on my card.
    Through searching over net i have noticed that other people had the same problem previously. Can you please help how can we sort this out?
    My ticket number is: LTK52908150187X.

    Andrea
  • Talia
    Talia Moderator Member Posts: 428 ✭✭
    Hi Andrea,

    There's currently a bug on the website that makes it display as N/A. Our team is already working to get this fixed. If you need to know your balance right now, please connect to live chat to get that information. Sorry for the inconvenience.
    Talia
    Sign up for Payoneer and the US Payment Service here!
  • ayazchishti
    ayazchishti Member Posts: 1
    Today, I tried to withdraw payments. But I did not get payments and my payoneer balance is cut. ATM machine provided me following issue: Cause Dispenser.

    What should I do now?
  • [Deleted User]
    [Deleted User] Posts: 595
    I'm sorry to hear about your unpleasant experience. First of all, please contact the bank associated with the ATM and see if there was a problem that they could solve. If you still have problems please contact our customer support and file for a charge back: I'm sorry for your unpleasant experience, however unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: http://www.payoneer.com/ContactUs.aspx

This discussion has been closed.