my customer from Germany paid already but status still show Request Pending

usamanaseer1997

i just request payment to my customer from Germany for his Album i mix and master he paid the money and also sent me screenshot where it say submitted **** with green tick but in my payoneer account the payment is still status Request pending any idea and if someone pay with bank status chages or still stay the same whats going on please help me as soon as possible once i confirm the payment i can send his tracks thank u payoneer

[Deleted User]

Dear @usamanaseer1997 We recommend you directly contact our support in order for a representative to verify the details of that payment and better assist.