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Payoneer card has expired. No "Renew Card" option on the website

bohlui98
bohlui98 Member Posts: 2 ✭
edited April 2018 in Ask The Community
My Payoneer card has expired. but i did not see "Renew Card" option on the website.

I've contacted customer support via email last week, waited 3 working days but still no reply till today.

please help me with this, thanks.

Comments

  • Ahmed_Farid
    Ahmed_Farid Member Posts: 0 ✭
    Hello!

    so i was working on fiverr and i wanted to withdraw my money so i read about the withdraw to bank account using payoneer and the minimum amount to send the money to payoneer is 20$ so i thought i could withdraw it to my bank account now without any issue. anyway, on 29 Dev 2017 i sent my only 21$ to payoneer so i can withdraw and what i saw shocked me , that the minimum amount to withdraw is 50$ so its kinda a trap , i tried to collect another 30$ but i cant atm because my pc needs alot of things and my money stuck here for 3 months and i cant get it , i really need my money so is there another way to withdraw or find another solution to get it ? i would be so much appreciate it!

    Thank you!
  • bohlui98
    bohlui98 Member Posts: 2 ✭
    > @Dan_Payoneer said:
    > @bohlui98 & @Ahmed_Farid Hello there. We recommend to contact the Customer Care center and let our people know if you are expecting any upcoming freelance projects and payments, so we can proceed accordingly.

    Contacted customer service 1 week ago, still no response, that's why I am posting here, I have no where to turn to especially customer service don't even read my email. Please help.
  • rwong
    rwong Member Posts: 1 ✭
    @Dan_Payoneer I am experiencing the same problem. I have also sent a message to customer care and there has been no response. My card has also expired and I did not get an email to request a new card. Is there something wrong at customer care? I have sent my message over a week ago and still no response and yes it has been well over three working days. All I get is an automatic reply from customer care that does not address the issue. I've joined this forum because I am unable to get through to customer care.
  • anhnhHD
    anhnhHD Member Posts: 1 ✭
    > @rwong said:
    > @Dan_Payoneer I am experiencing the same problem. I have also sent a message to customer care and there has been no response. My card has also expired and I did not get an email to request a new card. Is there something wrong at customer care? I have sent my message over a week ago and still no response and yes it has been well over three working days. All I get is an automatic reply from customer care that does not address the issue. I've joined this forum because I am unable to get through to customer care.

    We still stuck at there. Anybody have the solution for this case?
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭
    edited January 2019

    @anhnhHD said:
    > @rwong said:

    > @Dan_Payoneer I am experiencing the same problem. I have also sent a message to customer care and there has been no response. My card has also expired and I did not get an email to request a new card. Is there something wrong at customer care? I have sent my message over a week ago and still no response and yes it has been well over three working days. All I get is an automatic reply from customer care that does not address the issue. I've joined this forum because I am unable to get through to customer care.



    We still stuck at there. Anybody have the solution for this case?

    Hi there. @anhnhHD, recently we have had some holidays pass, which may have caused a delay in you receiving a response on your email to the support team. I would suggest sending a new message, or contacting us by live chat or phone support. An agent should be able to help you order the card right then.

  • Chuksy1
    Chuksy1 Member Posts: 1 ✭
    My USD Card expired and I did'nt see option to renew it so ordered the Euro Card and thanks I've received and activated it.The problem is that I used my USD Global Payment Service to receive a Payment in USD and it went directly into my expired USD card instead of the active Eur Card. Please how do I withdraw my funds or at least have it moved to the Active Euro Card please. I am in dire need and need no further delay on this. Customer ID; 11618502
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @Chuksy1 You cannot move the funds to the EURO card because it is a different currency. You will need to reach out to our support team so they can assist you in issuing a new USD card

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