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Expired card Please I need quick help!

ElectronicMK
ElectronicMK Member Posts: 3 ✭
edited April 2018 in Ask The Community
Hi My payoneer card has been expired and I've ordered a new payoneer card and its activated already. But when I log in to my account I still see the message "Your card will expire on 0.6/2018. Please click here to reissue a new card" And my funds from the current card are not transferred to the new "Activated" card. I don't know if my new card now is ready for using?
Thanks!

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    Dear @ElectronicMK You can order a new card and once you'll receive and activate it, the remaining funds on your first card will be transferred to the new one.

  • ElectronicMK
    ElectronicMK Member Posts: 3 ✭
    Hi, I've already got the new card home and its activated already, but my question is there is still the message on my first card "Your card will expire on 0.6/2018. Please click here to reissue a new card"
    and the funds are still there on the first card, since my second new card is with 0 balance. So my question is can I use the new card now and why there is still the message ?
  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    Dear @ElectronicMK it sounds like you've ordered a new card from a different currency, instead of using the link that was provided to order a new card instead of the expired one.

    I recommend you directly contact our support center via email, chat or by phone at 1-646-658-3695

  • ElectronicMK
    ElectronicMK Member Posts: 3 ✭
    edited April 2018
    Yes @Cristale_Payoneer that's correct. The cards are different currency, the old one is in USD since the new ordered card is in EU.
    If I can use the new card now, than that's not a problem, I don't need to order again a new card in USD.
  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭
    edited April 2018

    Because the currency is different you won't be able to use it to receive your USD payments. You should order the new card.

  • Alistair
    Alistair Member Posts: 1 ✭
    I have the same problem, but I did not order a new currency I simply ordered a new card. Now I have a card in EUR currency but it looks like i will have to wait for weeks to get another new card in US$ as I have always had.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there, sounds like you ordered a new currency card.

    We would suggest to contact our customer support whenever you have a card that has expired, as they have to order a new one for you. They would also make sure you would receive the correct card.

    I'd suggest paying for the expedited shipping, if you have enough.

    Thanks!

  • OrlandoDavid
    OrlandoDavid Member Posts: 1 ✭
    Hola! Mi tarjeta caducó, y ahora me dice tarjeta bloqueada. Como solucionar?
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    Looks like you've sent this message in Spanish to our English forums. We do have Spanish forums available: https://community.payoneer.com/es. If you'd like help here, please use English language. Thank you!

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