Transaction "In Pending" - Under Review

TizianoTiziano Member Posts: 1
edited April 2018 in Read Before Posting
Hello,

I am waiting to receive a payment, which is "in pending - under review".

I have already sent the document (driving license) for verification.

I have already sent 2 support request emails and I have waited 2 hours to speak with an agent who has never replied ...

I urgently need to receive my salary as soon as possible, can you please kindly unblock the situation?

Answers

  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    Dear @Tiziano We understand and apologize for the inconvenience. But don't worry because, if you sent the documents, our support will receive and verify them and load the payment to your account as soon as the documents will be approved.

    It can sometimes take even up to two business days and if you want to, you can contact our support via Social Media channels as well.

  • nyang2019nyang2019 Member Posts: 2
    Hello Please help me. my upcoming transaction is still pending. its already 6 days. now my another upcoming transaction already arrived and pending but still my first upcoming payment still pending.

    FYI. your customer support from social media wont even reply.
    please help me get my salary. thank you

    my customer id is 34938754
  • nyang2019nyang2019 Member Posts: 2
    I already uploaded the document you guys asked. and received the email containing that I can receive payments. But it's already 6 days and still pending? Please help me. Thank you
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,363 ✭✭✭✭✭✭✭

    @nyang2019 Hello,

    Please be advised the documents you submitted for these payment verification are under review.

    We ask you to kindly wait 3 to 5 business days for review and approval.

    Thank you and have a nice day.

This discussion has been closed.