payoneer card was not arrived yet.five time issued but not received

ahmed786ahmed786 Posts: 2Member
dear concern
my payoneer card is not arrived yet. five time issued date announced but card was not received yet. what can i do? what reason do you think

Comments

  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    Dear @ahmed786
    We are sorry to hear about that, cards are usually sent via regular mail which means that there is no tracking number to trace the card with, also we unfortunately do not have control over your local post office and sometimes cards can get lost.

    We propose also DHL and FedEx as a shipping method through which your card can be ordered.
    When using that type of service, a tracking number is provided allowing you to locate the card.

  • ahmed786ahmed786 Posts: 2Member
    now how can i change form ragular mail to DHL OR FEDEX ? Pleas described the proceder
  • PatBuliePatBulie Posts: 1Member
    I'm also in that problem.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    To receive your card via DHL you need to request it by contacting our support center. The price for the shipment via DHL is 40$. Please make sure you have available funds on the account to pay for the shipment.

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