payoneer card was not arrived yet.many time issued but not received

dear concern
my payoneer card is not arrived yet. many time issued date announced but card was not received yet. what can i do? what reason do you think...

&

When I apply Now for the order they give this option

(you will be able to order a card once you have received 30 USD or the equivalent)

Comments

  • Cristale_PayoneerCristale_Payoneer Posts: 1,262Administrator ✭✭✭✭✭✭✭

    Card are usually sent via regular mail to the address we receive from our customers, but they can sometimes get lost because there is no tracking number and we also do not have control over the local post office of the place the card is sent to.

    We also offer the possibility to receive the card via DHL where a tracking number is provided to you so you can track the card. The shipping time is between 4-7 business days.

  • waseemkhanwaseemkhan Posts: 2Member
    Dear Sir

    Thanks for response, It is really good that you are providing me DHL service i can receive via DHL can you please explain that how can I Order for card. Because when i order for a card they give this option.

    (you will be able to order a card once you have received 30 USD or the equivalent).
    Can you please explain, Before order, I must have 30USD account or not...?

    Thanks

    Waseem
  • Cristale_PayoneerCristale_Payoneer Posts: 1,262Administrator ✭✭✭✭✭✭✭

    Check out our blog to read more about expedited Shipping.
    Keep in mind that in order for the card to be shipped via DHL you have to make sure your account has first been loaded with available funds because the fee for the shipment is charged from the balance on the account.
    And as you previously mentioned, the option to order a card becomes available once you have earned your first $30

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