We are sorry to hear that your account got locked. To unlock it, please contact the support center, our representative will forward your request to the team that handles inquiries related to account access. They will contact you back to ask you for verification details and help you regaining access to your account.
@Farid_bdvi24 Thank you for contacting us, we are sorry to hear about your experience and understand the inconvenience, however, the response time is usually up to three business days, Friday and Saturday do not count as business days.
You should be contacted very soon, but don't forget that you can in anyway still use your card in order to access your funds.
Also if you need to, you can contact our team via social media channels.
Hi @umerpak007 , thank you for contacting us! As you mentioned because you forgot your security questions, the account got locked. In order to resolve this issue, please contact our support center in order to request for assistance.
Hi @Faridbd24 In order to resolve this issue, please contact our support center directly. You inquiry will be forwarded to the department that handles inquiries related to account access. They will contact you back in order to request for verification details and help you regain access to your account.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. In a recent review of your account, we noticed that some of your activity has gone against our Terms and Conditions.
As a regulated financial services business, we are required to stop offering our services in these circumstances.
We advise that you do not send any additional payments to your account, as they will be declined.
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