I cannot see the 'Request A Payment' button under 'Receive' tab

SKXXMSKXXM Posts: 1Member
Hello, I am looking to invoice a customer however I cannot see the 'Request A Payment' button under the 'Receive' tab. Any help?

Comments

  • Cristale_PayoneerCristale_Payoneer Posts: 1,071Administrator ✭✭✭✭✭✭✭

    Hi @SKXXM Due to operational considerations, some changes were made to ensure we can provide the highest standard of customer experience to users of the Billing Service. The service is open to everyone, but you must first receive $5,000 in payments from mass payout companies, or the Global Payment Service in order to gain access.

    If you wish to get paid from freelancers located in Europe, you can do so by providing your EU payment details to your client. The details can be found on your online account under the menu “receive”, choose “Global Payment Details”, then choose the EUR payment details.

    Another option would be to get paid by an affiliate, freelancer or developer platform;
    Payoneer works in partnership with thousands of companies meaning that those companies offer Payoneer as a payment option. They can be directly linked to Payoneer for the funds to be directly transferred to your account as soon as you transfer it from the company.
    This option can be relevant if you work as an online seller, freelancer, or if you work in online advertising. you can read more about how to get paid via the following blog.

    Of course, Payoneer offers the option to receive payments from Ewallets and payment gateways. It can be done by linking an Ewallet you collect your funds from or any payment gateways to your Payoneer account and direct your payments to Payoneer.

  • ThePlayMakerThePlayMaker Posts: 1Member
    > @Cristale_Payoneer said:
    > Hi @SKXXM Due to operational considerations, some changes were made to ensure we can provide the highest standard of customer experience to users of the Billing Service. The service is open to everyone, but you must first receive $5,000 in payments from mass payout companies, or the Global Payment Service in order to gain access.

    Wait, I don't get the point of this change though. Isn't the request payment option simply there to provide an easier way to receive payments? Why would you make it harder for people to receive payment?

    Also, should I then be sending my clients the bank account info instead? That seems a lot more risky.
  • sanwalaftabsanwalaftab Posts: 2Confirm Email, Member
    what can I do to this, I want to send payment request and this appears and no other option in that request tab, Help me out

    "Request a Payment
    We received your information and will review it within 4 business days. We’ll email you when done. It’ll take up to 4 business days from 23 Aug 2018"
  • B34groupB34group Posts: 2Member
    > @Cristale_Payoneer said:
    > Hi @SKXXM Due to operational considerations, some changes were made to ensure we can provide the highest standard of customer experience to users of the Billing Service. The service is open to everyone, but you must first receive $5,000 in payments from mass payout companies, or the Global Payment Service in order to gain access.

    So basically what you are saying is that in order to receive payments from clients now we'd have to run $5000 USD through mass payout partners which would mean losses of up to 25% of revenue because you'd have to send your direct paying clients through a company like Fiverr who'd take an instant 20% off the top. Obviously this is not a realistic solution and for a lot of freelancers and companies and kills the entire advantage of using this service. Paypal, Stripe, Skrill, Amazon cost about 3.5% as an end fee. Dwolla offer same day ACH for a few pennies for US based companies. TransferWise is a more robust service for international transfers with a low fee schedule and also a debit card option. TradeGecko even at $300 per month would be a cheaper option for the better part of a year and also provide the ability to accept cards, manage inventory and make mass payouts. Without the ability to invoice directly, which is essential to many who are working with business clients who's accounting departments formal invoices and quotes in order to initiate payment. Its one thing if you partnered with Sage, Xero, Billy etc to offer a direct solution but to force a freelancer to give up 20% of their profits off the top and a second fee to access their earnings is unreasonable. Sell me on why a UK, USA, CA, EU, Japan or Singapore company should use your service.
  • B34groupB34group Posts: 2Member
    We wanted to give our clients an option to pay their invoice via Payoneer. It's very easy to send a proposal or quote have the customer agree then request payment via the request payment feature you used to offer. That was direct with minimal fees involved. What I said is very simple to follow. IF you removed the request feature but still allowed your merchants to invoice clients through a partner who offered accounting/management software or services the option to use your company would still be viable, probably even more attractive to many as software like Sage, Xero, Freshbooks etc have huge user bases. But what you are offering is inadequate by partnering with the platforms you currently offer. Why should we pay up to 25% of our profits to use your service through a service like Fivver, when we could simply use a service like Transferwise which now offers domestic transfers and a debit card for $5 or $6 dollars total? This is your chance to sell a lot of informed clients on why we should use your service. Again TradeGecko has farm more features and would cost less over then the 25% a customer would have to pay you in order to unlock request a payment. If you are in the USA you could use Ingo to cash echecks on your phone and have the payments cleared within minutes and in your bank the same or next day for 20% lower fee. What advantage is a Payoneer offering that justifies your service ultimately costing 20% more in initial start-up cost?
  • Cristale_PayoneerCristale_Payoneer Posts: 1,071Administrator ✭✭✭✭✭✭✭

    Dear @B34group Thank you for participating in our forum and for bringing this matter to our attention. We may have a way to provide you with the service you are seeking. The more common service we provide through which you can apply for an account is to receive payments from marketplaces and so we are checking an option for you too to create a marketplace of your own.

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