Bank withdrawal over 21 days still didnt receive funds

mmffrooqmmffrooq Posts: 2Member
edited April 2018 in Payoneer in Pakistan
Hi,

I requested bank withdrawal on 5th april and i still havnt received funds in my bank.

I have been in touch with customer support and they are telling that your case is on high priority...so 21 days have been passed and this is high priority i am getting, payoneer customer care told me that they have asked their bank for a trace of payment and today i again talked to my bank and they said it would take 5 minutes to trace a payment. Not sure why payoneer's bank is not able to trace funds after all these days, Now I simply regret using payoneer for big transactions. Let me know Nissim if you can take care of this or it will take forever to get this case resolved. Thanks

Comments

  • mmffrooqmmffrooq Posts: 2Member
    Useless community...no one here for a response...
  • Cristale_PayoneerCristale_Payoneer Posts: 1,270Administrator ✭✭✭✭✭✭✭

    @mmffrooq We understand that your funds did not reach your bank account and apologize for the inconvenience. The best way to handle this issue is to directly contact support in order for the team that handles those issue to begin investigating the delay. This delay may happen because of different reasons such as, wrong bank account details, miscommunication between the banks etc...

  • ammpaktulipammpaktulip Posts: 3Member
    Not a satisfactory answer
  • tariq4422tariq4422 Posts: 7Member
    Same problem

    22 days ---

    I withdraw funds to my Bank account On 18-Jul-2018 (630usd) .

    Transaction ID : 83786859

    Transfer ID : 4366182205797541
    Transfer amount : 79305.03 PKR ( 630usd )


    Today Date is : 9-AUG-2018

    Still I have not received any amount in my bank account .


    You provided me :


    1) MT103 fORM
    2) Transfer confirmation Pdf

    _______________________

    I Contacted with you 10 times on Live chat and On emails .

    I provided to bank the MT103 FORM AND Transfer confirmation pdf to
    to bank person locally .

    They replied me they are unable to Trace the Funds . you need to contact
    with Sender .

    Bank person let me know that sender of the funds should needs to
    register a complain against bank .


    ___________________________


    Let me know what i do now ? Where are my funds ?

    Please Cancel the Transaction and add funds again in my payoneer account .

    You are the responsible of my Funds i should needs funds within 2 days.
  • aamirhackeraamirhacker Posts: 40Member ✭✭

    @mmffrooq said:
    Useless community...no one here for a response...

    Problem solved, dear brother?

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