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Account log in Trouble for a week. Please give me a solution. Its urgent.

:( I had an account on Payoneer in which I could log in perfectly fine for a month until for last few days approximately 7 days.
I tried to restore my password and got the new one. But its even not working. Showing an unknown error.
I am very much anxious about it.
I did not do any illegal transaction or any major change of my account.
Please reply with some help. It's urgent.