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Funds not Transferred to my Local Bank

i been using payoneer for a while .. i made a bank withdrawal on 24th of April 2018 .. usually it takes 2 to 3 days and i get my funds smoothly but this time i did not receive it .. i been talkin to agents told them what the problem is i went to my local bank the confirmation they gave me.. but my local bank said that transfer was never made .. i dont know what to do i am a freelancer and i need to make another transfer but payoneer is not helping me they dont know where my money is .. is there anyone can help me ?


  • [Deleted User]
    [Deleted User] Posts: 1,147

    We are sorry to hear about your experience and understand the inconvenience. If the transfer confirmation you received did not help locating the payment, then you should contact the support again in order to request for a proof of payment which is in fact a confirmation from the processor that the funds were sent to your bank account.