I can't add a new bank to my payoneer account

PedroCassianoPedroCassiano Posts: 4Member
Hello, can anybody help me please?
Actually I have a payment to receive and I haven't a bank account added to payoneer even I had done it when I created my account. The problem is: I can't add a new bank cause this option is not visible for me when i go to "bank accounts". What should I do? Is this a bug? Can anybody help me please???


  • Cristale_PayoneerCristale_Payoneer ✭✭✭✭✭✭✭ Posts: 1,277Administrator ✭✭✭✭✭✭✭

    Hi @PedroCassiano it can happen if your account is not approved yet, or if your card is not active or expired. You should contact the support in order for a representative to verify your details and personally assist.

  • PedroCassianoPedroCassiano Posts: 4Member
    i tryed it, but i've just been answered by the automatic service
  • PedroCassianoPedroCassiano Posts: 4Member
    yes, it replied saying that my message was undeliverable
  • salmanmemon109salmanmemon109 Posts: 1Member
    @PedroCassiano did you find any solution , i am also facing this issue.
  • morgamorga ✭✭✭✭✭✭ Posts: 998Administrator ✭✭✭✭✭✭

    @salmanmemon109 Please contact our support team so they can take a closer look

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