I can't add a new bank to my payoneer account

PedroCassianoPedroCassiano Posts: 3Member
Hello, can anybody help me please?
Actually I have a payment to receive and I haven't a bank account added to payoneer even I had done it when I created my account. The problem is: I can't add a new bank cause this option is not visible for me when i go to "bank accounts". What should I do? Is this a bug? Can anybody help me please???

Comments

  • Cristale_PayoneerCristale_Payoneer Posts: 796Administrator ✭✭✭✭✭✭✭

    Hi @PedroCassiano it can happen if your account is not approved yet, or if your card is not active or expired. You should contact the support in order for a representative to verify your details and personally assist.

  • PedroCassianoPedroCassiano Posts: 3Member
    i tryed it, but i've just been answered by the automatic service
  • Dan_PayoneerDan_Payoneer Posts: 1,085Administrator ✭✭✭✭✭✭✭

    Thanks for the update. Are you able to actively reply to the automated response?

  • PedroCassianoPedroCassiano Posts: 3Member
    yes, it replied saying that my message was undeliverable
  • Dan_PayoneerDan_Payoneer Posts: 1,085Administrator ✭✭✭✭✭✭✭

    Hi Pedro, I received your private message too. I have a reason to believe we are mixing a few terms here, and that's one of the reasons we are having discussions.
    Are we talking about collecting a payment from the developer market place you mentioned, or about withdrawing an existing revenue to your local bank account?
    Thanks!

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