I am not receiving payment from my client..!!

Sumit_79Sumit_79 Posts: 5Member
Hi, 2 months ago i received a mail from payoneer saying that for better service they are providing me a new prepaid card and my old card will be canceled automatically. So i received a new card and requested a payment to my client from the new card. my client approved the payment on 9th may, but the money is not been added to my card yet..!! i have informed the issue through chat with customer service, talking with them on the help line twice, they are just saying that they had transferred the issue to the relevant department but no possible solutions till now..!! I am not getting the payment. Please help me out, i really had to get that money from my client.


  • Dan_PayoneerDan_Payoneer Posts: 789Administrator ✭✭✭✭✭✭✭

    Hi, this sounds like an invoice related question, that is not connected to a prepaid card's status.
    When did you receive the latest update?

  • Sumit_79Sumit_79 Posts: 5Member
    i received the last update on 18th may from the support centre, they said that the relevant will look into this matter. But no update after that!! the amount is taken from my clients account but the amount is not added to my account. Can you please help??
  • Dan_PayoneerDan_Payoneer Posts: 789Administrator ✭✭✭✭✭✭✭

    Hi, let's see what guidelines we can provide here.
    Were you requested to take any action, or provide any details?

  • Sumit_79Sumit_79 Posts: 5Member
    I contacted in the chat 2 times, called to the phone 2 times and emailed once.
  • faisalriazfaisalriaz Posts: 4Member
    same thing is happening with me, my two payments are in pending state after approval.
  • Dan_PayoneerDan_Payoneer Posts: 789Administrator ✭✭✭✭✭✭✭

    Hi Sumit and Faisal, I have grounds to believe that the two cases are not necessarily related.
    Are we talking about a payment from an individual client via in an invoice/payment request?

  • Sumit_79Sumit_79 Posts: 5Member
    Yes, its from payment request.
  • Dan_PayoneerDan_Payoneer Posts: 789Administrator ✭✭✭✭✭✭✭

    Hi again Sumit, is your client also a Payoneer user by any chance?
    Faisal I replied to your question on another thread, these are two different cases, as I have expected :)

  • makhathinim32makhathinim32 Posts: 1Member

    Are you working as debit order collection from my customers?
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