Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

I am not receiving payment from my client..!!

Sumit_79
Sumit_79 Member Posts: 5 ✭
in Ask The Community
Hi, 2 months ago i received a mail from payoneer saying that for better service they are providing me a new prepaid card and my old card will be canceled automatically. So i received a new card and requested a payment to my client from the new card. my client approved the payment on 9th may, but the money is not been added to my card yet..!! i have informed the issue through chat with customer service, talking with them on the help line twice, they are just saying that they had transferred the issue to the relevant department but no possible solutions till now..!! I am not getting the payment. Please help me out, i really had to get that money from my client.

Answers

  • Sumit_79
    Sumit_79 Member Posts: 5 ✭
    i received the last update on 18th may from the support centre, they said that the relevant will look into this matter. But no update after that!! the amount is taken from my clients account but the amount is not added to my account. Can you please help??
  • Sumit_79
    Sumit_79 Member Posts: 5 ✭
    I contacted in the chat 2 times, called to the phone 2 times and emailed once.
  • faisalriaz
    faisalriaz Member Posts: 4 ✭
    same thing is happening with me, my two payments are in pending state after approval.
  • Sumit_79
    Sumit_79 Member Posts: 5 ✭
    Yes, its from payment request.
  • makhathinim32
    makhathinim32 Member Posts: 1 ✭
    Hi

    Are you working as debit order collection from my customers?

Categories