Card blocked and reached max cards

eaglehdreaglehdr Posts: 16Member ✭✭
HI, in 2016 I ordered a card with intention to work online, the first card never arrived. payoneer said they sent it, my post office said they never got any. well I ordered another one which came after a month. since then I tried to work online but failed so the card was not activated. what I did was , I regularly open my account each two to three months and click activate card ( you know how the system deactivate it if not used). Last month I did it again on 29 April. and as usual it said the card will be activated in two days.

Now I wanted to add that card to fiverr, but when I logged in through fiverr, it said to order a new card, which I didn't follow because I had one, so I logged in to my payoneer account and saw that my card has been blocked. there were no emails regarding how and why it is blocked.

it is okay if there is a term in the system. the problem is that I am out of cards now, I can not order another one (as the system says), so how can I continue using this service?

As a note that fiverr only allows payoneer and paypel as payment gateway and paypel is not available in Pakistan so I dont have any other choice. If any of CS team can explain in detail what to do, kindly reply ASAP.

Thanks

Comments

  • eaglehdreaglehdr Posts: 16Member ✭✭
    Hello?!?!!! any payoneer representative there????
  • Dan_PayoneerDan_Payoneer Posts: 830Administrator ✭✭✭✭✭✭✭

    Hi, and thanks for reaching out here.
    The payment gateway part, should not be an issue when you work in a marketplace like Fiverr.
    This means that your client can securely pay with multiple options, so the availability of an e-wallet in your country should not even bother you. I hope I made that clear.
    With regards to cards, or a local withdrawal, this shouldn't be too much of a hassle.
    What are the chances I can have you contact the Customer Care center, and explain that you have an upcoming project and payment in Fiverr?
    Keep us updated please.

  • eaglehdreaglehdr Posts: 16Member ✭✭
    > @Dan_Payoneer said:
    > Hi, and thanks for reaching out here.
    > The payment gateway part, should not be an issue when you work in a marketplace like Fiverr.
    > This means that your client can securely pay with multiple options, so the availability of an e-wallet in your country should not even bother you. I hope I made that clear.
    > With regards to cards, or a local withdrawal, this shouldn't be too much of a hassle.
    > What are the chances I can have you contact the Customer Care center, and explain that you have an upcoming project and payment in Fiverr?
    > Keep us updated please.

    Hi Dan, I think you don't get the main problem. I am expecting some balance on fiverr. but to transfer that amount, I have to attach a payment processor , in this case I tried payoneer. I logged in with my account but still it said to create a new card. when I logged in to my payoneer dashboard. my current card status is now "blocked" . I don't know how to unblock it or why it is blocked. since I have my card and it is expected to expire in october 2019 . I am willing to activate and use it till then.

    I contacted on payoneer facebook page and the representative told me to create a new account with new email and use current home address and phone number and order a new card.

    Is this the right method??
  • Dan_PayoneerDan_Payoneer Posts: 830Administrator ✭✭✭✭✭✭✭

    Hi, you are asking a good question. Given that you are a returning user, I will treat this on the case by case individual level. The aim is after all, to have you getting paid as soon as possible for your freelance activity. Can you keep us updated if you managed to make an application from your Fiverr settings?
    Thanks!

  • eaglehdreaglehdr Posts: 16Member ✭✭
    Thank you for your support. I have two questions kindly reply accordingly.
    1) scenario: I have a payoneer card which is not activated. having $0.00 balance.

    Question ) if my both USD card is blocked can I still use my payoneer account to receive and send payments using payoneer payment service?

    2) scenario: I have pending funds due on June 6, after that I will be able to withdraw amount from fiverr.
    For that I clicked on "Fiverr revenue Card" option which sent a link to add a payoneer card to the account. since I had a payoneer account , It prompted me to order a card which I did today.

    Question) I ordered two USD payoneer cards and as I see in my dashboard I cannot order another USD card. The card which I ordered from fiverr. Will it still come to me??

    Third question

    Can my current card's status can be unblocked??
  • eaglehdreaglehdr Posts: 16Member ✭✭
    This is to inform you Dan, that I ordered a card from Fiverr which is now enroute to me. it will reach between mid June to end of the June 2018.
  • Dan_PayoneerDan_Payoneer Posts: 830Administrator ✭✭✭✭✭✭✭

    Thanks for the update, and thank you for returning to use our services.

  • eaglehdreaglehdr Posts: 16Member ✭✭
    Hi Dan, Its been 4 days after max arrival date of payoneer card. and card didn't arrived yet. I there any way to track my card??
  • Dan_PayoneerDan_Payoneer Posts: 830Administrator ✭✭✭✭✭✭✭

    Hi, I'm sure that the customer care center can assist you with receiving a new card if required.
    In addition, this should not prevent you from taking on your next project in Fiverr.

  • eaglehdreaglehdr Posts: 16Member ✭✭
    I think I should check my local post office before ordering. Last time the card I received was sent from "Royal mail". Can I choose from where card should be sent. or can I use any paid postage. I heard Payoneer can send from DHl. What is the procedure? kindly guide me thoroughly.
  • Dan_PayoneerDan_Payoneer Posts: 830Administrator ✭✭✭✭✭✭✭

    Hi, sending the card with a DHL delivery can be made with a fee of 40 USD from your balance, however it's not a must. An actual representative can also assist you in most cases to order a card with registered mail. The delivery is slightly longer, however you also get a tracking number. Let me know if this information is helpful please.

  • eaglehdreaglehdr Posts: 16Member ✭✭
    Hi Dan, I don't think I am in need of another card. Fortunately I got my card from my local post office, they processed it but did not dispatch. Last time when I ordered two card, first card never arrived but the second one came. This should be a great help for card holders in Pakistan. People should see postal codes and its respective office before ordering a new one. Thank you for your help :smile:
  • Clorinda02Clorinda02 Posts: 2Member
    Hello there, my name is Allen Roseline Clorinda. My payoneer card blocked, they asked me to provide my I'd which I submitted and since 7 days now, I have not received any information on my card?
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