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Card blocked and reached max cards

eaglehdr Member Posts: 17 ✭✭
HI, in 2016 I ordered a card with intention to work online, the first card never arrived. payoneer said they sent it, my post office said they never got any. well I ordered another one which came after a month. since then I tried to work online but failed so the card was not activated. what I did was , I regularly open my account each two to three months and click activate card ( you know how the system deactivate it if not used). Last month I did it again on 29 April. and as usual it said the card will be activated in two days.

Now I wanted to add that card to fiverr, but when I logged in through fiverr, it said to order a new card, which I didn't follow because I had one, so I logged in to my payoneer account and saw that my card has been blocked. there were no emails regarding how and why it is blocked.

it is okay if there is a term in the system. the problem is that I am out of cards now, I can not order another one (as the system says), so how can I continue using this service?

As a note that fiverr only allows payoneer and paypel as payment gateway and paypel is not available in Pakistan so I dont have any other choice. If any of CS team can explain in detail what to do, kindly reply ASAP.



  • eaglehdr
    eaglehdr Member Posts: 17 ✭✭
    Hello?!?!!! any payoneer representative there????
  • eaglehdr
    eaglehdr Member Posts: 17 ✭✭
    > @Dan_Payoneer said:
    > Hi, and thanks for reaching out here.
    > The payment gateway part, should not be an issue when you work in a marketplace like Fiverr.
    > This means that your client can securely pay with multiple options, so the availability of an e-wallet in your country should not even bother you. I hope I made that clear.
    > With regards to cards, or a local withdrawal, this shouldn't be too much of a hassle.
    > What are the chances I can have you contact the Customer Care center, and explain that you have an upcoming project and payment in Fiverr?
    > Keep us updated please.

    Hi Dan, I think you don't get the main problem. I am expecting some balance on fiverr. but to transfer that amount, I have to attach a payment processor , in this case I tried payoneer. I logged in with my account but still it said to create a new card. when I logged in to my payoneer dashboard. my current card status is now "blocked" . I don't know how to unblock it or why it is blocked. since I have my card and it is expected to expire in october 2019 . I am willing to activate and use it till then.

    I contacted on payoneer facebook page and the representative told me to create a new account with new email and use current home address and phone number and order a new card.

    Is this the right method??
  • eaglehdr
    eaglehdr Member Posts: 17 ✭✭
    Thank you for your support. I have two questions kindly reply accordingly.
    1) scenario: I have a payoneer card which is not activated. having $0.00 balance.

    Question ) if my both USD card is blocked can I still use my payoneer account to receive and send payments using payoneer payment service?

    2) scenario: I have pending funds due on June 6, after that I will be able to withdraw amount from fiverr.
    For that I clicked on "Fiverr revenue Card" option which sent a link to add a payoneer card to the account. since I had a payoneer account , It prompted me to order a card which I did today.

    Question) I ordered two USD payoneer cards and as I see in my dashboard I cannot order another USD card. The card which I ordered from fiverr. Will it still come to me??

    Third question

    Can my current card's status can be unblocked??
  • eaglehdr
    eaglehdr Member Posts: 17 ✭✭
    This is to inform you Dan, that I ordered a card from Fiverr which is now enroute to me. it will reach between mid June to end of the June 2018.
  • eaglehdr
    eaglehdr Member Posts: 17 ✭✭
    Hi Dan, Its been 4 days after max arrival date of payoneer card. and card didn't arrived yet. I there any way to track my card??
  • eaglehdr
    eaglehdr Member Posts: 17 ✭✭
    I think I should check my local post office before ordering. Last time the card I received was sent from "Royal mail". Can I choose from where card should be sent. or can I use any paid postage. I heard Payoneer can send from DHl. What is the procedure? kindly guide me thoroughly.
  • eaglehdr
    eaglehdr Member Posts: 17 ✭✭
    Hi Dan, I don't think I am in need of another card. Fortunately I got my card from my local post office, they processed it but did not dispatch. Last time when I ordered two card, first card never arrived but the second one came. This should be a great help for card holders in Pakistan. People should see postal codes and its respective office before ordering a new one. Thank you for your help :smile:
  • Clorinda02
    Clorinda02 Member Posts: 2
    Hello there, my name is Allen Roseline Clorinda. My payoneer card blocked, they asked me to provide my I'd which I submitted and since 7 days now, I have not received any information on my card?