Card blocked and reached max cards

HI, in 2016 I ordered a card with intention to work online, the first card never arrived. payoneer said they sent it, my post office said they never got any. well I ordered another one which came after a month. since then I tried to work online but failed so the card was not activated. what I did was , I regularly open my account each two to three months and click activate card ( you know how the system deactivate it if not used). Last month I did it again on 29 April. and as usual it said the card will be activated in two days.

Now I wanted to add that card to fiverr, but when I logged in through fiverr, it said to order a new card, which I didn't follow because I had one, so I logged in to my payoneer account and saw that my card has been blocked. there were no emails regarding how and why it is blocked.

it is okay if there is a term in the system. the problem is that I am out of cards now, I can not order another one (as the system says), so how can I continue using this service?

As a note that fiverr only allows payoneer and paypel as payment gateway and paypel is not available in Pakistan so I dont have any other choice. If any of CS team can explain in detail what to do, kindly reply ASAP.

Thanks

Comments

  • eaglehdreaglehdr Posts: 5Member
    Hello?!?!!! any payoneer representative there????
  • Dan_PayoneerDan_Payoneer Posts: 361Administrator ✭✭✭✭✭✭✭

    Hi, and thanks for reaching out here.
    The payment gateway part, should not be an issue when you work in a marketplace like Fiverr.
    This means that your client can securely pay with multiple options, so the availability of an e-wallet in your country should not even bother you. I hope I made that clear.
    With regards to cards, or a local withdrawal, this shouldn't be too much of a hassle.
    What are the chances I can have you contact the Customer Care center, and explain that you have an upcoming project and payment in Fiverr?
    Keep us updated please.

  • eaglehdreaglehdr Posts: 5Member
    > @Dan_Payoneer said:
    > Hi, and thanks for reaching out here.
    > The payment gateway part, should not be an issue when you work in a marketplace like Fiverr.
    > This means that your client can securely pay with multiple options, so the availability of an e-wallet in your country should not even bother you. I hope I made that clear.
    > With regards to cards, or a local withdrawal, this shouldn't be too much of a hassle.
    > What are the chances I can have you contact the Customer Care center, and explain that you have an upcoming project and payment in Fiverr?
    > Keep us updated please.

    Hi Dan, I think you don't get the main problem. I am expecting some balance on fiverr. but to transfer that amount, I have to attach a payment processor , in this case I tried payoneer. I logged in with my account but still it said to create a new card. when I logged in to my payoneer dashboard. my current card status is now "blocked" . I don't know how to unblock it or why it is blocked. since I have my card and it is expected to expire in october 2019 . I am willing to activate and use it till then.

    I contacted on payoneer facebook page and the representative told me to create a new account with new email and use current home address and phone number and order a new card.

    Is this the right method??
  • Dan_PayoneerDan_Payoneer Posts: 361Administrator ✭✭✭✭✭✭✭

    Hi, you are asking a good question. Given that you are a returning user, I will treat this on the case by case individual level. The aim is after all, to have you getting paid as soon as possible for your freelance activity. Can you keep us updated if you managed to make an application from your Fiverr settings?
    Thanks!

  • eaglehdreaglehdr Posts: 5Member
    Thank you for your support. I have two questions kindly reply accordingly.
    1) scenario: I have a payoneer card which is not activated. having $0.00 balance.

    Question ) if my both USD card is blocked can I still use my payoneer account to receive and send payments using payoneer payment service?

    2) scenario: I have pending funds due on June 6, after that I will be able to withdraw amount from fiverr.
    For that I clicked on "Fiverr revenue Card" option which sent a link to add a payoneer card to the account. since I had a payoneer account , It prompted me to order a card which I did today.

    Question) I ordered two USD payoneer cards and as I see in my dashboard I cannot order another USD card. The card which I ordered from fiverr. Will it still come to me??

    Third question

    Can my current card's status can be unblocked??
  • eaglehdreaglehdr Posts: 5Member
    This is to inform you Dan, that I ordered a card from Fiverr which is now enroute to me. it will reach between mid June to end of the June 2018.
  • Dan_PayoneerDan_Payoneer Posts: 361Administrator ✭✭✭✭✭✭✭

    Thanks for the update, and thank you for returning to use our services.

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