Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.
Blocked account with no reason, disabled live chat, no replies from support team

lionchez
Member Posts: 1 ✭
This platform is a complete disaster.
My account got blocked without any reason a week ago when I received a payment. Afterwards, I used live chat to ask for explanation regarding my issue, and the support guy couldn't provide me any answer. He just said I should wait for an e-mail response from Payoneer. I dont know if these guys work together and if they are synchronized at all.
I opened two tickets, and after some time they close saying they're resolved but I never get an answer, nor my account opens.
I'm done with this unresponsibility, with my money getting stuck with no reason when I really need them. At least I deserve an explanation, otherwise Payoneer deserves a lawsuit process.
Additionally, Live Chat is never available for me since my first communication via Live Chat. I think they have disabled Live Chat only for me, as other accounts' live chat is available to them.
I deserve all rights to proceed this issue in front of the court.
Go on with your irresponsibility, keep ignoring me. :)
My account got blocked without any reason a week ago when I received a payment. Afterwards, I used live chat to ask for explanation regarding my issue, and the support guy couldn't provide me any answer. He just said I should wait for an e-mail response from Payoneer. I dont know if these guys work together and if they are synchronized at all.
I opened two tickets, and after some time they close saying they're resolved but I never get an answer, nor my account opens.
I'm done with this unresponsibility, with my money getting stuck with no reason when I really need them. At least I deserve an explanation, otherwise Payoneer deserves a lawsuit process.
Additionally, Live Chat is never available for me since my first communication via Live Chat. I think they have disabled Live Chat only for me, as other accounts' live chat is available to them.
I deserve all rights to proceed this issue in front of the court.
Go on with your irresponsibility, keep ignoring me. :)
1
Comments
-
The same exact thing happend to me this week same number of tickets same with balance with live chat everything
Dear lionchez did you solve your issue plz ? If so how ?0 -
Dear @jalalmitali kindly contact the support directly via social media channels for further assistance. You can also open a chat or via phone at 1-646-658-3695.
1

Categories
- All Categories
- 2.6K Getting Started
- 27 Read Before Posting
- 2.5K Meet and Greet
- 16.4K Official Support Community
- 18 News and Announcements
- 2K Popular Questions and Tips
- 14.1K Ask The Community
- 3 Our Products
- 132 Payoneer Mobile App
- 1K Industry Discussions
- 754 Freelancers
- 122 Affiliates
- 163 eCommerce and Online Selling
- 2.4K Local Communities
- 899 Payoneer in Bangladesh
- 376 Payoneer in India
- 1.2K Payoneer in Pakistan
- 14 Payoneer Mobilizers- Events and Meetups