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Account block threat

frankidodo Member Posts: 1
Good day everyone, I ordered my payoneer card, but it was not shipped to my address, so I tried to order another card with a different address, after filling the form and clicking the order button, I get a security dialog box which requests for my password and date of birth.
I keyed in the information but keep getting the warning for fewer and fewer trials remaining before my account is blocked, now I am down to the last trial and will be blocked if I enter a wrong information. I logged out of my account and logged in again using the same password, which shows my password isn't the problem.
So my question is, how can my date of birth be incorrect, and how can I move forward without loosing my account, because I recently transferred some funds from my fiverr account to payoneer.
Any answer will be greatly appreciated, thank you all in advance.


  • [Deleted User]
    [Deleted User] Posts: 179

    Hi there,

    I am sorry to hear about your difficulties. I recommend that you contact Payoneer Support by click here, so they can assist you further before you lock your account.