Card Stuck in Step2: Approval

Hi...I have registered in payoneer and ordered a payoneer mastercard on 14 May 2016

I didn't receive any email to provide my documents

I left payonner and yesterday i try to open a new account, after finishing the process they tell me that i already have an existing account.

So i open the old account and find out that the card approval is stuck in approval from 2016 to this day.

I Need a payoneer account to receive my funds, from fiverr and merch by amazon, i make up to $3000/Month online.

What i need to do, i didn't receive any email from payonner to ask me for document or anything.

Please help me

My Customer ID : 16286093

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