What is your experice regarding FIRC ?

kishangajjar

Hi, I am from india, and as per RBI law we need to have FIRC as a proof that payment received from bank is through Foreign for export service.

As payoneer says we dont guarantee but usually we issue it. ANybody has received FIRC so far ? How was your experience with payoneer for FIRC ?

vji

Hi Dan,

I requested FICR document twice to customer support but i did not receive it.
Let me know what is the process to get it.
Thanks

vji

Hi Dan,

My reference number is 180409_005642. I wan to know the status of my request.
Thanks in advance.

pinaxiz

I am also facing the same issue, I would like to ask admin how much time it takes to Issue a FIRC? Also is your Partner bank (ICICI) capable of issuing FIRC like for Paypal CITI bank issues the FIRC. I would request admin to provide a time frame and how they will send FIRC to us.

gyangupta

I am also facing the same issue. I requested for FIRC a long time ago, But I did not received yet. Many times i talked with customer support, Every time they replied same answer as it is in process, we will send it soon.

pinaxiz

Hi Gyan,

I got my FIRC.

FIRC request takes one month if your Bank is ICICI. So raise the request and you will get a request number. So call customer support after a month because it's not going to be processed before that.
So wait for a month and you will receive that on your email and they Courier hard copy as well.

vji

Hi pinaxiz,

I did not get my FIRC yet. My bank is HDFC bank. Can you tell me the process you followed to get FIRC from payoneer.
I only raised request to Payonner for FIRC, I did not make any request to bank.
Let me know what i need to do to get my FIRC.

triloks

I had create a request to generate my FIRC three months ago it's really a big time for a small request but this is really strange still I'm waiting for my FIRC.

I told to Payoneer multiple times that I needed these certificates soon as I've to submit them on GST department and my Tax consultant is also frequently asking me for submitting FIRC but no response. Even I have been escalated this issue to senior team but no hearing so far!

nikunjamlani

I have had the same experience. Have been waiting patiently for the last 3 months to get FIRC but haven't received it. In the last 3 months, I got in touch with the customer support team 4 times. They keep telling me that they have sent a request to another department in their company for it & are waiting to receive it. Really frustrated by the constant follow ups & no result.

I think we should switch to direct payment via Amazon Currency Converter. It will give us a lower conversion rate but we will at least get the FIRC.

nikunjamlani

I have had the same experience. Have been waiting patiently for the last 3 months to get FIRC but haven't received it. In the last 3 months, I got in touch with the customer support team 4 times. They keep telling me that they have sent a request to another department in their company for it & are waiting to receive it. Really frustrated by the constant follow ups & no result.

triloks

Why have you delete this thread?

triloks

When may I expect to get my FIRC after waiting of 3 months?

harssh

> @Dan_Payoneer said:
> @pinaxiz said:
> Hi Gyan,
>
>
>
> I got my FIRC.
>
>
>
> FIRC request takes one month if your Bank is ICICI. So raise the request and you will get a request number. So call customer support after a month because it's not going to be processed before that.
>
> So wait for a month and you will receive that on your email and they Courier hard copy as well.
>
>
>
>
>
> That's very informative and helpful, thanks!
Hi Dan_Payoneer,

Can you suggest proper steps and timeline to get FIRC as I am looking into using Payoneer for my business needs as we sell products in US at multiple eCommerce chains and will require FIRC

[Deleted User]

Hi @harssh The time frame to issue the statement is three weeks to one months, depending of where the FIRC is issued from; ICIC, Indus or any other (it basically depends of the provider) if the FIRC is issued from Indus it will take 2-3 weeks but if it is from ICIC , it will take one month. If the provider is other that those two, you'll have to request the document from your bank.

To request the statement, we need you to contact the support where our representative will collect the necessary details. You can either contact the support via email or phone. The details will then be forwarded to the relevant team.

sombathla

Hi Cristale,

I've received payments from Amazon for royalties in Payoneer in USD. the payments are received in ICICI Bank Current Account in India. I've already approached payoneer support team with request for FIRC, which they have agreed to provide.

I need a re-confirmation from you that FIRC will be issued from ICICI bank, because my relationship manager at ICICI bank is unsure if they can issue an FIRC because they say that they didn't receive the money in foreign currency in the first place in their india account.

Can you please help me with below queries?

1. Can you please reconfirm, if you will get the FIRC issued from ICICI bank and I don't need to follow up with ICICI bank separately?

2. Also, please confirm that this will be FIRC showing the receipt of money in 'convertible foreign exchange" to serve the purpose of GST registration..

3. Are there any charges I need to pay for FIRC?

I'll wait for your revert.

regards,
Som Bathla

EdwinPayoneer

@sombathla said:
Hi Cristale,



I've received payments from Amazon for royalties in Payoneer in USD. the payments are received in ICICI Bank Current Account in India. I've already approached payoneer support team with request for FIRC, which they have agreed to provide.



I need a re-confirmation from you that FIRC will be issued from ICICI bank, because my relationship manager at ICICI bank is unsure if they can issue an FIRC because they say that they didn't receive the money in foreign currency in the first place in their india account.



Can you please help me with below queries?



1. Can you please reconfirm, if you will get the FIRC issued from ICICI bank and I don't need to follow up with ICICI bank separately?



2. Also, please confirm that this will be FIRC showing the receipt of money in 'convertible foreign exchange" to serve the purpose of GST registration..



3. Are there any charges I need to pay for FIRC?



I'll wait for your revert.



regards,

Som Bathla

Hi @sombathla . I can confirm for you that the request for FIRC from icici bank was made. It will show the transactions requested when you contacted our support team. There are no charges that you will have for this request.

kishangajjar

I started this thread and after 5 months i am at same stage. I havent received my FIRC till date..

I approached customer care team multiple time, and they always says i am forwarding your request to concern department but no resolution till date..

when i will get it ?

kishangajjar

They confirmed me same things, i have in written form in chat. later when i contacted them they said we can't assure you about FIRC.

So be careful before you make a transaction.

> @EdwinPayoneer said:
> @sombathla said:
> Hi Cristale,
>
>
>
> I've received payments from Amazon for royalties in Payoneer in USD. the payments are received in ICICI Bank Current Account in India. I've already approached payoneer support team with request for FIRC, which they have agreed to provide.
>
>
>
> I need a re-confirmation from you that FIRC will be issued from ICICI bank, because my relationship manager at ICICI bank is unsure if they can issue an FIRC because they say that they didn't receive the money in foreign currency in the first place in their india account.
>
>
>
> Can you please help me with below queries?
>
>
>
> 1. Can you please reconfirm, if you will get the FIRC issued from ICICI bank and I don't need to follow up with ICICI bank separately?
>
>
>
> 2. Also, please confirm that this will be FIRC showing the receipt of money in 'convertible foreign exchange" to serve the purpose of GST registration..
>
>
>
> 3. Are there any charges I need to pay for FIRC?
>
>
>
> I'll wait for your revert.
>
>
>
> regards,
>
> Som Bathla
>
>
>
>
>
> Hi @sombathla . I can confirm for you that the request for FIRC from icici bank was made. It will show the transactions requested when you contacted our support team. There are no charges that you will have for this request.

EdwinPayoneer

Hi @kishangajjar , I am sorry to hear that you have not received an update on this. I would love to assist you in getting this resolved. Can you send me a private message, featuring your reference number for the original request for the FIRC?

ajaysolanki

I have request for FIRC for my older transaction for 2016-2017 , I have been told by the customer support they dont issue, Is there some way of getting the same. I have a tax query I need the same for that.

KazPayoneer

Hey @ajaysolanki, be sure to check the name of the provider you are working with.

If the bank provider was DeutscheBankMP, please contact them directly to obtain the FIRC you are looking for.

If the bank provider was Earthport, please contact customer support, as they will need to send this file to you.

Thanks!