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Not received transfer !

Muluku
Muluku Member Posts: 7 ✭
in Ask The Community
Hello

May 27, i received this mail from payonerr

Your payment from Fiverr is being processed.

Your payment should arrive within 3 business days. Payments processed at the end of the day or outside office hours are usually credited within 4 business days.

today June 4, payment still processing ! how many days take payment processing ?

Best Answer

Answers

  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    Dear @Muluku It can happen if some document such as your ID or address is missing for verification, have you received an email requesting some information?

  • Muluku
    Muluku Member Posts: 7 ✭
    edited June 2018
    I didn't receive any email asking for ID or address !
  • Hongly9567
    Hongly9567 Member Posts: 2 ✭
    how to contact to customer care center?
  • Muluku
    Muluku Member Posts: 7 ✭
    No i'm new to payoneer ! don't know about the customer care center !
  • SabaSaleem
    SabaSaleem Member Posts: 2 ✭
    Same problem with me I requested withdrawl on 24th December and received the mail from payoneer saying it will arrive in 1-5 business days but till now i didn't received the funds even after the confirmation mail from payoneer with details of withdrawl in that ..

    I asked for help on customer support and is not solved yet HOPE FOR THE BEST ..

    I will update here if i get payment ..
  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    Dear @SabaSaleem We are sorry to hear that you did not receive the funds you've transferred to your bank account. It can sometimes happen if the bank account details provided upon registration are incorrect, i suggest you contact the support and provide a copy of a bank statement or a voided check and our team will confirm the details for you. If the details are correct and the transfer is simply late, our support will send a request to the department in charge to investigate the delay you are experiencing.

  • SabaSaleem
    SabaSaleem Member Posts: 2 ✭
    @Cristale_Payoneer I really appreciate that you responded to my reply ..

    And yes the details were correct but the reason i got was that the bank holidays which delayed the pay ..

    And i just came here to reply back that YES I DID RECEIVED THE PAY YESTERDAY EVENING ..

    ThankYou Payoneer ...

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