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Your payment was held due to Payoneer stating that “Payee is inactive”

Badran
Badran Member Posts: 4
I have received this message from 2checkout, this is the first time to use 2checkout and payoneer

Details: Hello,
Your 16-May-2018 payment was held due to Payoneer stating that “Payee is inactive”. Please contact Payoneer to reactive your account and make sure your Payonner account is properly linked with your 2Checkout account. Once your account has been reactivated and confirmed that it has been properly linked, please notify us at [email protected]. We will then review and restore your account to status “Y” and begin processing your account once again. To contact Payoneer for questions about the 2Checkout Prepaid MasterCard: [email protected] Within the United States: 1-800-251-2521 x2 Outside the United States:1-847-461-1386 x2. If you have any questions, please let us know. Thank you.

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Ant help?

Comments

  • Badran
    Badran Member Posts: 4
    > @Dan_Payoneer said:
    > Hi, sometimes the lingo can be a little confusing, however I'm sure that the solution should be a simple one.
    > Are you already in contact with our customer care teams by any chance?
    > Please let me know.
    > Thanks!

    I can't, only got auto reply from your side, please help !!
  • Badran
    Badran Member Posts: 4
    > @Dan_Payoneer said:
    > Hi, I am asking you to respond to one of the auto replies at your earliest convenience. This prompts it up to a representative. Keep me updated please.
    >

    Yes, I tried with no luck, didn't received any reply
  • Badran
    Badran Member Posts: 4
    > @Dan_Payoneer said:
    > Hi, can you share the reference number by any chance?
    > I'd like to have a look as well.
    > Thanks!

    Thank you I have solved the problem it was due to duplicate accounts, there were 2 payoneer accounts 2CO has one and I was trying to link another one.

    Thanks