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How long does it take to receive money?

akamit Member Posts: 9
How long does it take to receive money from a client?

It's over 10 hours now, my client sent me payment and there is no sign of it.

I even not sure that my client is telling truth or not? Though he sent me a screenshot.
Still I can't believe because I haven't received any email from Payoneer.


  • akamit
    akamit Member Posts: 9
    Hi Dan,
    Thanks for replying.

    I worked for a client in a task and he took my payoneer email id to send payment.
    I didn't send any payment request to him, as I didn't know the process at the first.
    Normally I always received payments from fiverr, and this was my first work for an individual.

    The client said he sent the payment and need confirmation email from payoneer.
    But its already 19 hours passed.
  • akamit
    akamit Member Posts: 9
    Good news mate!
    I finally received my payment. It took over 18 hrs maybe.

    But why does it take so long? Aren't we in 2018?
  • Ardithysa
    Ardithysa Member Posts: 2
    Hello, i have withdraw some money from my bet account to my payoneer account since 10 days ago. I have talk with bet support and they say they have processed it . Give me one good explanation why have gone so long???? keep yourself as one of the best online banks or not?
  • Ardithysa
    Ardithysa Member Posts: 2
    I have made a withdraw from my bet365 account to my payoneer euro account ... And have been so many days that the transfer have been made.... Bet365 said that we have done the transfer speak to your bank to know why....give me an asnwers what is going on??
  • milanzahalka
    milanzahalka Member Posts: 1
    Hello all,
    I also have problems with two payments that were sent by a client (using the "Make a Payment" feature) to my Payoneer account for more than 24 hours ago.
    The two payments are visible on my Payoneer account with the pending/under review status (they aren't credited to my account yet) for more than 24 hours but no email from Payoneer or other info.
    Any idea how long it will take for the payments to arrive/process?
    I have contacted Payoneer via Support Email and Facebook but with no response... that is why I'm seeking help here on the forum...
    Any advice is much appreciated.
  • johnolans
    johnolans Member Posts: 1
    Hello please!
    I withdrew some funds into my payoneer account, though it shows as completed but still hasn't reflet on my balance, it's been more than 36 hours now.
  • koplanyk
    koplanyk Member Posts: 1
    Hi All,
    I am working online to a company (Appen). The status of my work is paid, but I have not received it yet to my account. It has been 6 days ago. Could you please let me know how long does it take usually?
    Many thanks
  • [Deleted User]
    [Deleted User] Posts: 1,147

    Hi @koplanyk the reason might be because some document are missing for the verification of the details on your account. This usually happens when a first payment is transferred to the account.

  • vivekratna
    vivekratna Member Posts: 5
    I requested a payment from a client. It's been three days since he paid and also I have entered all the information for the verification process. This is taking too long. Can you look into this, please? My customer id is 2960649 and the Payment ID is 95044333. I hope this can be solved quickly.

    Thank you
  • vivekratna
    vivekratna Member Posts: 5
    Please help @Cristale_Payoneer . do check comment above
  • [Deleted User]
    [Deleted User] Posts: 1,147

    We do not have the tools to check the status of the payment on the forum because it is reversed for general topics and not individual issues.
    You can check its status by contacting the support center directly. But in general, keep in mind that the review time of a payment together with the loading time, is up to 5 business days. Also, we recommend you to make sure your client did provide his information in case he has been asked to in order to avoid any delay and enable our payment approval department to verify the sources of the payment in order to load it on time.

  • vivekratna
    vivekratna Member Posts: 5
    Yup, already contacted support. I am worried because I have already contacted support but no reply till now.
  • [Deleted User]
    [Deleted User] Posts: 1,147

    Do it via chat or phone at 1-646-658-3695

  • MbaliNdhlovu
    MbaliNdhlovu Member Posts: 2
    > @Cristale_Payoneer :
    I've been waiting a week and nothing yet.
    I'm in Africa and need to pay suppliers and can obviously not make the very expensive call.
    I usually receive my payments on time but this week-long wait is confusing.
    I really need to know the status of my payment
  • MbaliNdhlovu
    MbaliNdhlovu Member Posts: 2
    > @milanzahalka said:
    I'm in a similar boat. How did you resolve this?
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @MbaliNdhlovu We do not see any recent pending payments on your Payoneer Account. Can you please clarify what you are referring to?

  • JohannF3nn3l
    JohannF3nn3l Member Posts: 1
    Can I ask what's the process for receiving payment from a client?
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @JohannF3nn3l What will be the method of payment?

  • nyaga
    nyaga Member Posts: 1
    edited December 2019
    My payment was released on 22nd December 2019, but up to now my Payoneer account claims that it is still pending, therefore it can't affect my balance, kindly help
  • Pkpawankum
    Pkpawankum Member Posts: 3
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @nyaga ! The payment is pending because our approval department is requesting more information. Please contact us via inbox or for live assistance, contact our Support Center.

This discussion has been closed.