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help oooooo

jado123 Member Posts: 5
i have upload my international passport, please do the reply me You reference number for this inquiry: #180612-011490


  • jado123
    jado123 Member Posts: 5
    i have not received
  • argo
    argo Member Posts: 2
    edited June 2018
    doesnt matter whatever documents you send in, payoneer will always delay it to the maximum amount of time. so if they say it can take 3 days, then it will for sure take 3 days or more, never less as they work really slow and their support team seems outsourced and unwilling to help other than provide default answers that they can copy+paste.
  • [Deleted User]
    [Deleted User] Posts: 1,147

    @argo we understand that there might sometimes be some delays but this is not on purpose, it is because there is a high influx of inquiries. In regard to the copy past , it has been created because the same answer, in different cases, do apply to the same questions. Do not forget that the documents are needed and requested for verification and the format of the request is as flexible as possible since we cannot be more flexible than that when asking for documents.