Payment Pending

mamirmamir Posts: 3Member
edited June 2018 in Ask The Community
Hi, i have received payment from one of my client through SEPA. It has been 4 days since payment is in pending and i already sent you requested details regarding type of service provided.

It's my humble request please solve this matter and clear my payment. I shall be very thankful to you.

here is payment details.
Amount. 130Euro
Transaction ID. 79437500
Reference Number: 161101-005362


  • xfx_wdxfx_wd Posts: 23Member ✭✭
    It happened to me about 2 months ago. Then I got my payment 5 days later.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    @mamir if the payment is still pending, you should have been asked to provide details for review, to check if the sources of the payment complies with the terms ans conditions. Did you receive an email which was asking for information?

  • M_LM_L Posts: 1Member
    edited June 2018
    Hi! Mine is of the same situation too. Why is it that every time we send invoices and receive payments, this happens? It really takes longer than PayPal. Such a shame that you are not fixing this issue.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    @M_L this is not an issue, it can sometimes take longer than excepted for a payment to be loaded because our payment team is requesting information to verify the source of the payment, this is done for security reasons.

  • mamirmamir Posts: 3Member
    Yeah i have received email and i replied it immediately. It has been almost 4 days. This is not fair at all.
  • mamirmamir Posts: 3Member
    Payment received.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    We understand the inconvenience, however, our payment team reviews the payments that arrives to our system in order to comply with the terms and conditions of the different institutions and government we work with and therefore the loading time may sometimes take longer.

  • IasieduIasiedu Posts: 4Member
    iTm having the same issue.. i received a payment from a client through SEPA and its been pending since yesterday, no email or anything. please clear my transaction. thank you in advance.
  • EdwinPayoneerEdwinPayoneer Posts: 421Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @Iasiedu ! Please refer directly to our Customer support team for more information about your pending payment. This is not something we are able to address for you via the Payoneer forum.

  • IasieduIasiedu Posts: 4Member
    > @EdwinPayoneer said:
    > Hi @Iasiedu ! Please refer directly to our Customer support team for more information about your pending payment. This is not something we are able to address for you via the Payoneer forum.

    ive been doing that for almost 2 weeks and my transaction is still pending. every time i talk to someone new they tell me 2-3 business days. such delays are unfair especially when funds are meant for time sensitive projects
  • EdwinPayoneerEdwinPayoneer Posts: 421Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    I am sorry about this @Iasiedu. At times a payment review can take longer due to its complexity, document requirements, or even the Payment review departments queue. I am sure it will not be much longer for this to be done for you.

    The good news is that once this review is complete, it should lower the frequency of similar reviews in the future.

  • IasieduIasiedu Posts: 4Member
    @EdwinPayoneer said:
    well the payment was cancelled on 22 Nov 2018 and the sender has still not received his money. Its not fair at all considering the sender was willing to invest over 45,000Euros in my business. he now thinks im running some kinda game or scam cuz he doesn't believe payoneer can actually treat its customer like this. Im very disappointed in how i was treated.
  • IasieduIasiedu Posts: 4Member
    @EdwinPayoneer today is the 5th and still the money is no where to be found
  • morgamorga Posts: 748Administrator ✭✭✭✭✭✭

    Hi @metrobank07 Our team sent you an email today advising the information we need to review the payment. If you are uncertain, please contact our team directly

  • ademz123ademz123 Posts: 1Member
    Im new in payoneer but have the same proble. Why did you team doesn't email me to inform which information that have to fulfil? when do I got my payment from pending status since I have fill out all you want today
  • KazPayoneerKazPayoneer Posts: 1,262Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Sorry about this. We are working on new implementation that will enable our users to submit all their information upon registration.

  • morgamorga Posts: 748Administrator ✭✭✭✭✭✭

    @metrobank07 We can see our team sent you an email on 7/18 advising we need a complete billing address. Log in to your Payoneer online My Account
    Click "Settings" and choose "Verified Information" from the dropdown menu
    Open the relevant requirement to find a secure upload window
    Upload the required document
    Click "Submit"

  • morgamorga Posts: 748Administrator ✭✭✭✭✭✭

    Did you receive the email we sent you though on 7/18?

  • chathuchathu Posts: 6Member
    hello, Payoneer plz help me my payment is received in Payoneer but still pending what is the problem?
  • chathuchathu Posts: 6Member
    I send $124 from a fiver to Payoneer payment is received but it's still pending at the Payoneer plz help me :/
  • KazPayoneerKazPayoneer Posts: 1,262Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @chathu, it is likely that you were asked to provide additional information. Please check your e-mails and the "verified information" section of your account.

  • chathuchathu Posts: 6Member
    no, I have not received email or information.
  • chathuchathu Posts: 6Member
    plz, how you can help me? what is my problem with pending money?
  • KazPayoneerKazPayoneer Posts: 1,262Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Send me a private message with your account info, and I will have a look.

  • KazPayoneerKazPayoneer Posts: 1,262Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Will have a look soon

  • dathudathu Posts: 2Member
    I have already provided the all additional information that you request but still the payment is pending state.
    Please let me know why it is still in pending state?
    I emailed and informed to customer service still not any response from your side.
    you should inform me if there is any lack of information or any other problem.
    Please help me to take my payment
  • morgamorga Posts: 748Administrator ✭✭✭✭✭✭

    Hi there @dathu
    Thank you for reaching out to us! We do see that currently the information you submitted is under review with our team. If anything else is needed, they will of course inform you right away via email. We appreciate your patience in this matter and hope to get an update very soon! Have a wonderful rest of the day!

  • dathudathu Posts: 2Member
    thanks for prompt response and I just received the money
  • KazPayoneerKazPayoneer Posts: 1,262Confirm Email, Member, Administrator ✭✭✭✭✭✭✭


  • kinqbalinkinqbalin Posts: 5Member
    Hello, I'm facing the same issue on my account, i received a payment from my online advertising company "Adcash" 5 days now, still pending. sent messages several times to payoneer, they keep on asking me to verify my payment, when i checked my account, mo was no errors, the company send me my money with email associated with my payoneer.. so frustrating.

    Adcash - Ref 151774-01-07-2019
    Transaction ID
  • JasonMullerJasonMuller Posts: 1Member
    Hello, I made a request for withdrawal to my bank (08-08-2019) and everything proceeded okay - I received a Payoneer email titled "Your Withdrawal Request Has Been Received" as well as a Payoneer dashboard notification that the withdrawal had been processed. No funds received to date (12-08-2019)

    A short while later on the same day, I received a new email from a third party company called "Exchange4free" with embedded URL's to sign some tax form. Strangely while there was no reference to the Payoneer reference numbers or anything, the correct amount was shown. I can find no reference on Payoneer website for a company called Exchange4free and I know that it is best practice never to follow embedded email links. Can you please confirm if there would be any third party interaction or requirement in such a way? I do not want to click embedded links from unknown places but am concerned this is delaying the process in some way as I have not received the funds yet.

    Basic draft of the email I received is as follows (hyperlinks and personal info removed):

    From: reporting @ exchange4free . com
    Subject: [Action Required] Your payout for ZAR XXXXX

    JM has a pending payout of ZAR XXXX for you. To receive your payout via bank transfer, the South African Reserve Bank requires that you fill out a short reporting form

    Fill in the South African Reserve Bank electronic form for this year here: SIGN THE REPORTING MANDATE (hyperlink here)

    Please call us on 010 500 7819 if you have any questions.

    Email: reporting @ exchange4free . com
  • KeshabBudhaKeshabBudha Posts: 1Member
    i have the same problem . i have new account and i have send my all detail and to order card i have to pay 30 dollar so i request 200 dollar from one of my friend and it has been 4 days my payment is pending . What should i do ?? and when i will receive my paymenet . Thank you in advance
  • morgamorga Posts: 748Administrator ✭✭✭✭✭✭

    Hi there @kinqbalin Please send us a private message so we can further assist you regarding your pending payment

  • morgamorga Posts: 748Administrator ✭✭✭✭✭✭

    @JasonMuller South Africa Exchange Control Regulations require all recipients to complete an online Reporting Mandate form each calendar year in order to receive international payments. This will have been requested from our provider in South Africa, Exchange4Free.

    Please check your email for this request and submit this requirement as soon as possible.

  • morgamorga Posts: 748Administrator ✭✭✭✭✭✭

    @KeshabBudha Please send us a private message so we can follow up with you regarding this

  • LaiqLaiq Posts: 6Member
    I also submitted my required document & it hasbeen approved and verified also but my money is still pending. It hasbeen too late now. Please respond me. I am facing financial crisis alot in my life so please release my money.
    Kindly help me out. It is really important to have money.
  • LaiqLaiq Posts: 6Member
    Please respond me as soon as possible.
    Your Customer Support Center's website is also not responding. Each time i tried to login, your web was keep loading. Please check the problem. I really need my payments which you have kept them in pending. I am repeatedly telling you that i've submitted the requested documents and they got approved why my payments are not released yet.
  • KazPayoneerKazPayoneer Posts: 1,262Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi, please send me a private message with your account information if you still need assistance on this.

  • LaiqLaiq Posts: 6Member
    Finally I've received my payments right after the 2 business days of complain in this community.
  • EdwinPayoneerEdwinPayoneer Posts: 421Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @Laiq . Glad to hear you received your funds. Sorry again for the long wait on this.

  • sharannfosharannfo Posts: 2Member
    Hi Payment made by the client is still Under Review for a transaction made on 29-August-2019. Transaction ID146118062. Kindly help. Thanks
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