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email support .... ?

i sent a photo on email to payonneer with a paper that contain my last 3 month activity with all info about my bank details , and i get a replay that the information its not Identical with the information that i provided when i registered , so when i try to change my bank details or when i try to delete my bank details to add new one i get that msg : "You cannot delete this bank account because it is currently under review.
Try again once bank account is approved "

so what i can do ?
email : [email protected]
Customer ID 26894356