QUESTION FOR SUPPORT

KRENAR

Hello,10 days have passed since the sending of money to my SEPA account was canceled, but the sender did not return the money to his bank account, in my opinion this is not correct on your part, the e-mail that you sent 6 days ago, told me that the money will be returned within 1-3 business days, I want an exact answer from you, even how many days I should expect the sender to have money available in his account. thank you

[Deleted User]

Hi @Krenar Did your client received the funds back already?

KRENAR

NO

KRENAR

@Cristale_Payoneer NO,has not yet received his money

[Deleted User]

@KRENAR then you have to contact the support and our representatives will forward a request to the payment team to investigate that delay.

You can reach the support by phone at 1-646-658-3695 or via email at https://payoneer.custhelp.com/app/Contact_us

Alternatively, you can also send a message via Twitter or Facebook by sending a private message.