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Transfer cancelled by Payoneer and cannot return money back to sender

My customer ID: 23937230.

Hi, On 18.06.2018 I've got payment from Stripe with amount 4004.15 EUR (transaction ID:79983137), which has been cancelled at the same day with reason that somebody from Payoneer Support thinks that my company deal and sell crypto currency. Though we are software development company. It is unpleasant but fine. Payoneer document clearly states, that money should return to the sender within 3 business days and here is the problem. Nobody in customer support wants to cooperate and repeating same phrase like papagey's, that it takes up to 10 business days. Me myself working with banks and I know quite perfectly about how long takes execute money return transaction (about 1 day). So can somebody explain when will I get this money or get written confirmation that money has been sent back?