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Cannot order Mastercard even my account balance is 50 EUR

nachtmond
nachtmond Member Posts: 1 ✭
in Ask The Community
Hi,

I've got a problem with ordering a prepaid mastercard. I charged my account with 50 EUR (which is way more than 30 USD), but I am still not able to order the card.

Any idea why?

Thanks for help.


Best,
Martin

Comments

  • pedrombengoa
    pedrombengoa Member Posts: 1 ✭
    I have the same problem, Almost a year and no reply?
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello @pedrombengoa,

    The original poster was assisted by our team in a different way which is why there was no response here. But we try to respond to all of the threads on the forums - it is only human nature that some responses will slip through the cracks and go unanswered. We're sorry for that.

    The issue that you are having is different than the issue of the original poster. Whereas the OP was having issues with the currency of the payment in relation to eligibility, your issue has to do with a qualifying payment.

    Please send a personal message so that I may advise you in specific of why you're unable to order a card.

    Thanks.

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