Card Balance: N/a - What?

Net_ProstoNet_Prosto Posts: 3Member
edited October 2011 in Ask The Community
Card Balance: N/A - what?

Comments

  • NissimNissim Head of Community Posts: 4,013Administrator ✭✭✭✭✭✭✭
    Net_Prosto wrote:

    Card Balance: N/A - what?


    Hey,

    Can you be a bit more specific? Is this something you are seeing displayed on your My Account page? Have you contacted CS in regards to this issue? If so, what is your ticket ID number?
    Nissim
    Director of Community at Payoneer
  • Nissim wrote:

    Hey,

    Can you be a bit more specific? Is this something you are seeing displayed on your My Account page? Have you contacted CS in regards to this issue? If so, what is your ticket ID number?


    Hi

    I am having the same exact problem since this morning. When accessing my account for Card Balance section i am having "Card Balance: N/A" when i am pretty sure i am supposed to have money on my card.
    Is this maybe some known bug in the system? I have send email to payoneer also by using the Contact form don't have any ticket ID number. Hope this is not a big problem and please reply as soon as possible.
  • Hi again

    I just received ticket number and its: LTK52908150187X

    Andrea
  • TaliaTalia Moderator Posts: 514Member ✭✭
    Hi everyone,

    Yes, this is a bug online specifically. Your balances are intact. We are currently working on fixing this. If you need to know what your balance is immediately, please contact us through Live Chat, or email me directly at taliakl at payoneer.com, but please only do so as long as the balances appear as N/A.

    I will post here again once it is fixed.
    Talia
    Sign up for Payoneer and the US Payment Service here!
  • Net_ProstoNet_Prosto Posts: 3Member
    Thank you! I'm waiting!
  • TaliaTalia Moderator Posts: 514Member ✭✭
    Hi everyone,

    Sorry I didn't post earlier, but the problem has been resolved and you can all see your balances again.

    Thanks for your patience!
    Talia
    Sign up for Payoneer and the US Payment Service here!
  • Net_ProstoNet_Prosto Posts: 3Member
    Big Thanks!
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