I applied for an ATM and i didn't recieve it so i applied for new one which i recieved.

habib123habib123 Posts: 8Member
My question is how do i recover the funds on the card i did not receive to the activated ATM card

Answers

  • Dan_PayoneerDan_Payoneer Posts: 789Administrator ✭✭✭✭✭✭✭

    Hi Habib, I wish to follow your question. Where are the funds right now?

  • habib123habib123 Posts: 8Member
    the fund are on the first ATM card i order, and i didn't receive that card
  • habib123habib123 Posts: 8Member
    now i'm using the second card i order
  • Dan_PayoneerDan_Payoneer Posts: 789Administrator ✭✭✭✭✭✭✭

    Thanks for the update. Tell me please, did the funds from the old card transfer into the new one after activation?
    Thanks!

  • habib123habib123 Posts: 8Member
    No it doesn't transfer to the Activated card
  • Dan_PayoneerDan_Payoneer Posts: 789Administrator ✭✭✭✭✭✭✭

    Hello again Habib, what's your customer ID please?

  • habib123habib123 Posts: 8Member
    This is my customer id: 25257202
  • Dan_PayoneerDan_Payoneer Posts: 789Administrator ✭✭✭✭✭✭✭

    Hi, I see where the question stems from.
    Can you tell me if you have an option to add Fiver to a prepaid card in your settings?
    Thanks!

  • habib123habib123 Posts: 8Member
    I don't have that option
  • habib123habib123 Posts: 8Member
    I just want the funds to move to my main balance... From card **** 9905
  • Dan_PayoneerDan_Payoneer Posts: 789Administrator ✭✭✭✭✭✭✭

    Hi, in that case, I request you to contact our customer care center directly, so our representatives will do their best to find the quickest solution.

  • habib123habib123 Posts: 8Member
    Ok, thank you
Sign In or Register to comment.