pending payments

BB94

Hello to everybody
i received a couple of payments from a customer but because the account was not ready yet, the payments have been blocked.
once updated the account i see Always this two payments pending, and nobody is answering about.
do you know how to solve this?

BB94

i need this money as soon is possible i can't wait more,
nobody from support is answering

xfx_wd

Better to submit a ticket. For me I got response within 2 days.